Office Automation Sales Executive B2B

What you will do Description of Accountability OA WORK CONTROLLER Manage Jobs Customer requests Log Service delivery requests Supplies delivery requests Ensure SLAs in attending calls with least Call Abandon Ratio Allocation of Jobs taking into consideration geographical routing Maximize per day per Tech productivity Meet response time 2 4 hours Assess Load Vs Capacity of Techs Plan the Preventive Maintenance schedule based on AMC terms and or Document volume of the Printers MFPs First Line Support FLS Provide resolution over the phone email to the Customers for their Printers MFPs product features Scan Print Fax issues Solutions issues Awareness of Brand s Technical data repositories portal based local data base Ex Ribbon for product features and servicerelated data Customer relationship management key for CS and for service referrals for new machines Work in close coordination with Supervisor Manager and the field teams technical delivery crews for real time dynamic service support to the customers Prepare Estimates Quotes Awareness of Spare Parts and the replacement articles Follow up for estimate approvals Update full cycle of the Jobs in SAP Notification Service order Spare requests Job update Invoicing Coordinate with stores for parts units Filing of relevant documents Coordinate with Drivers for the committed deliveries MIS reports AV WORK CONTROLLER Follow up with customer for estimate approval Update full cycle of the Jobs in SAP Notification Service order Spare requests Job update Invoicing Coordinate with stores for parts units Prepare Estimates Quotes Awareness of Spare Parts and the replacement articles Allocate the daily incoming jobs to technicians Follow up with technicians and customers for field appointment and ensure the schedule is attending as per the commitment Ensure the feedback schedule changes if any to be updated to the customer in time Filing of relevant documents Coordinate with Drivers for the committed deliveries Follow up and collect the outstanding payment from the customers Minimum 15 hello calls to the customers and update the report and submit on every Saturday Customer complaints very minimal based on the target Customer incoming calls to be attended within min rings based on the target Required Skills to be successful Sales Skills Analytical skills Customer handling capability Effective Communication Interpersonal skills Problem solving Great organizational and time management abilities Strong communication and interpersonal skills Business acumen market understanding What equips you for the role Bachelor Degree with similar sales experience Minimum 3 5 years experience in similar position in inventory management in Consumer Electronics IT industry MS Excel Powerpoint and Outlook knowledge You will be redirected to the company website to apply for this position