Director of VIP Services - Food and Beverage
The Director of VIP Services is responsible for leading and managing all aspects of the VIP guest experience across the organization s luxury and high-profile venues. This role ensures that VIP clients receive exceptional, personalized service that reflects the brand s prestige and commitment to excellence. The ideal candidate will bring a deep understanding of luxury hospitality, strong leadership skills, and a passion for delivering world-class service.
- Oversee the end-to-end VIP guest journey, ensuring seamless, high-touch service from pre-arrival to post-departure.
- Develop and implement VIP service standards, protocols, and training programs to ensure consistency and excellence.
- Lead and mentor the VIP Services team, including hosts, concierges, and guest relations managers.
- Collaborate with marketing, events, and operations teams to curate exclusive experiences for VIP clients.
- Build and maintain strong relationships with high-net-worth individuals, celebrities, and key partners.
- Monitor guest feedback and service metrics to continuously improve the VIP experience.
- Manage budgets, staffing, and resources to ensure operational efficiency and service quality.
- Ensure compliance with privacy, security, and brand standards in all VIP interactions.
Education :
Bachelor s degree in Hospitality Management, Business Administration, or a related field (Master s preferred).
Experience :
8 10 years of experience in luxury hospitality, guest relations, or VIP services, with at least 5 years in a leadership role.Proven track record of managing high-profile clientele and delivering exceptional service in a fast-paced environment.Experience in luxury resorts, private clubs, or high-end entertainment venues is highly desirable.Skills / Knowledge :
Deep understanding of luxury service standards and VIP guest expectations.Strong leadership and team development capabilities.Excellent interpersonal, communication, and conflict-resolution skills.High emotional intelligence and discretion when dealing with sensitive or high-profile matters.Proficiency in CRM systems, guest management tools, and service analytics.Multilingual abilities and cultural sensitivity are a plus.Flexibility to work evenings, weekends, and holidays as needed.Company Industry
HotelsHospitalityDepartment / Functional Area
ChefsFront DeskKeywords
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