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Director of VIP Services - Food and Beverage

Director of VIP Services - Food and Beverage

Wynn Al Marjan IslandUnited Arab Emirates
3 منذ أيام
الوصف الوظيفي

Director of VIP Services - Food and Beverage

The Director of VIP Services is responsible for leading and managing all aspects of the VIP guest experience across the organization s luxury and high-profile venues. This role ensures that VIP clients receive exceptional, personalized service that reflects the brand s prestige and commitment to excellence. The ideal candidate will bring a deep understanding of luxury hospitality, strong leadership skills, and a passion for delivering world-class service.

  • Oversee the end-to-end VIP guest journey, ensuring seamless, high-touch service from pre-arrival to post-departure.
  • Develop and implement VIP service standards, protocols, and training programs to ensure consistency and excellence.
  • Lead and mentor the VIP Services team, including hosts, concierges, and guest relations managers.
  • Collaborate with marketing, events, and operations teams to curate exclusive experiences for VIP clients.
  • Build and maintain strong relationships with high-net-worth individuals, celebrities, and key partners.
  • Monitor guest feedback and service metrics to continuously improve the VIP experience.
  • Manage budgets, staffing, and resources to ensure operational efficiency and service quality.
  • Ensure compliance with privacy, security, and brand standards in all VIP interactions.

Education :

Bachelor s degree in Hospitality Management, Business Administration, or a related field (Master s preferred).

Experience :

  • 8 10 years of experience in luxury hospitality, guest relations, or VIP services, with at least 5 years in a leadership role.
  • Proven track record of managing high-profile clientele and delivering exceptional service in a fast-paced environment.
  • Experience in luxury resorts, private clubs, or high-end entertainment venues is highly desirable.

    • Skills / Knowledge :

  • Deep understanding of luxury service standards and VIP guest expectations.
  • Strong leadership and team development capabilities.
  • Excellent interpersonal, communication, and conflict-resolution skills.
  • High emotional intelligence and discretion when dealing with sensitive or high-profile matters.
  • Proficiency in CRM systems, guest management tools, and service analytics.
  • Multilingual abilities and cultural sensitivity are a plus.
  • Flexibility to work evenings, weekends, and holidays as needed.

    • Company Industry

  • Hotels
  • Hospitality

    • Department / Functional Area

  • Chefs
  • Front Desk

    • Keywords

  • Director Of VIP Services - Food And Beverage

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    إنشاء تنبيه وظيفي لهذا البحث

    Director Of Food And • United Arab Emirates