Talent.com
عرض العمل هذا غير متوفر في بلدك.
Director of VIP Services - Food and Beverage

Director of VIP Services - Food and Beverage

Wynn Al Marjan IslandUnited Arab Emirates
4 منذ أيام
الوصف الوظيفي

Director of VIP Services - Food and Beverage

The Director of VIP Services is responsible for leading and managing all aspects of the VIP guest experience across the organization s luxury and high-profile venues. This role ensures that VIP clients receive exceptional, personalized service that reflects the brand s prestige and commitment to excellence. The ideal candidate will bring a deep understanding of luxury hospitality, strong leadership skills, and a passion for delivering world-class service.

  • Oversee the end-to-end VIP guest journey, ensuring seamless, high-touch service from pre-arrival to post-departure.
  • Develop and implement VIP service standards, protocols, and training programs to ensure consistency and excellence.
  • Lead and mentor the VIP Services team, including hosts, concierges, and guest relations managers.
  • Collaborate with marketing, events, and operations teams to curate exclusive experiences for VIP clients.
  • Build and maintain strong relationships with high-net-worth individuals, celebrities, and key partners.
  • Monitor guest feedback and service metrics to continuously improve the VIP experience.
  • Manage budgets, staffing, and resources to ensure operational efficiency and service quality.
  • Ensure compliance with privacy, security, and brand standards in all VIP interactions.

Education :

Bachelor s degree in Hospitality Management, Business Administration, or a related field (Master s preferred).

Experience :

  • 8 10 years of experience in luxury hospitality, guest relations, or VIP services, with at least 5 years in a leadership role.
  • Proven track record of managing high-profile clientele and delivering exceptional service in a fast-paced environment.
  • Experience in luxury resorts, private clubs, or high-end entertainment venues is highly desirable.

    • Skills / Knowledge :

  • Deep understanding of luxury service standards and VIP guest expectations.
  • Strong leadership and team development capabilities.
  • Excellent interpersonal, communication, and conflict-resolution skills.
  • High emotional intelligence and discretion when dealing with sensitive or high-profile matters.
  • Proficiency in CRM systems, guest management tools, and service analytics.
  • Multilingual abilities and cultural sensitivity are a plus.
  • Flexibility to work evenings, weekends, and holidays as needed.

    • Company Industry

  • Hotels
  • Hospitality

    • Department / Functional Area

  • Chefs
  • Front Desk

    • Keywords

  • Director Of VIP Services - Food And Beverage

    • Disclaimer : Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

    J-18808-Ljbffr

    إنشاء تنبيه وظيفي لهذا البحث

    Director Of Food And • United Arab Emirates