MAIN PURPOSE OF JOB
To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role
KEY RESPONSIBILITY AREAS
- To effectively and efficiently manage the patient appointment scheduling and registration process
- To effectively and efficiently manage the medical insurance process and other related tasks
- Effectively manage the billing and cash up process
- To consistently meet customer service expectations by improving the quality of patient service
REQUIRED EDUCATION
Essential : Completed secondary school education (Grade 12)
Desired : Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting
REQUIRED EXPERIENCE
Essential : 2-3 Years’ experience in a customer services role, preferably in the healthcare industry
Desired : Experience in a Contact Centre or Healthcare environment
REQUIRED JOB SKILLS AND KNOWLEDGE
Computer literacy and proficiency in MS Office applicationsCRM (customer relations management) software applicationsHospital information systemsKnowledge of company policies and emergency codesKnowledge of medical insurance terminologies and processMedical terminology and proceduresNumerical literacyPatient scheduling and registration processes