Reservation Agent

The Reservation Agent is responsible for handling guest bookings responding to reservation inquiries via phone email or online platforms and ensuring a smooth reservation process The agent maintains accurate records maximizes room occupancy and delivers excellent customer service aligned with Royal Rose Hotel standards Key Responsibilities Manage room reservations and availability using hotel booking systems Respond to guest inquiries promptly and professionally Upsell rooms and services when appropriate Coordinate with front desk and housekeeping to ensure seamless guest experiences Maintain updated records of bookings cancellations and noshows