Reservation Agent

Key Responsibilities Handle incoming reservation inquiries via phone email or online platforms Confirm bookings and provide information about hotel facilities and services Maintain reservation system and update availability regularly Assist guests with special requests and modifications Coordinate with front desk and other departments to ensure smooth operations Upsell hotel services to enhance guest experience and revenue Qualifications High school diploma or equivalent hospitality certification preferred Previous experience in reservations or front office Excellent communication and customer service skills Proficiency in reservation systems and MS Office