Integration Engineer - Middle East

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Position Overview

We are seeking a dynamic and customer focused Sales Engineer who will use their technical expertise to support the Sales Activities of the Smart Biometrics Business Unit in the Middle East. S / he will work closely with the Regional Director of Sales under the direction of the Client Integration & Support Manager EMEA to facilitate sales, revenue growth and ensure customer satisfaction in the region.

Key Responsibilities

• Assist the Regional Sales Director during customer meetings to promote IDEMIA’s products and solutions.
• Answer technical questions and highlight IDEMIA’s key differentiators
• Participate in product and solution demonstrations to showcase how they meet customer requirements
• Provide technical support on IDEMIA biometric devices to partners and system integrators throughout all stages of the proof of concept (POC)
• Fully understand the requirements of the POC
• Support the setup of IDEMIA products and solutions before the POC begins
• Act as the main technical point of contact during the POC
• Attend regular meetings with system integrators to monitor POC progress
• Assist the Sales Director in defining the most suitable product fit and solution architecture for key customer projects
• Collaborate with partners, system integrators, and customers to fully understand their requirements
• Present proposed solutions and respond to technical questions from partners, SIs, and customers
• Act as the technical Voice of the Customer to convey product and solution evolution needs to Product Management
• Develop awareness of competitor products and market positioning; provide feedback to Product Management on necessary product evolutions
• Work closely with the Client Integration & Support Manager EMEA and the Regional Sales Director to ensure resolution of technical issues affecting customer operations
• Provide weekly and monthly activity reports to the Client Integration & Support Manager EMEA

Profile & Other Information