Network Engineer for NOCSolarwinds

Key Responsibilities Network and Systems Monitoring Monitor network devices servers virtual machines applications and Network links using tools like SolarWinds and other monitoring platforms Continuously monitor dashboards and take ownership of alerts and tickets as they arise Incident Management Manage P1 and P2 incidents with immediate response triage troubleshooting and escalation as required Act as an Incident Manager during critical outages by opening bridge calls collaborating with stakeholders and updating key personnel every 15 minutes or as per SLAs Troubleshooting and Issue Resolution Perform initial troubleshooting for switches routers access points SDWAN links firewalls and server storage issues Gather logs analyze root causes and provide initial fixes wherever possible Engage in basic configuration tasks like VLAN adjustments or interface checks where permitted Coordinate with L2 and L3 teams for unresolved issues and share comprehensive troubleshooting data Tools and Integration Management Utilize and manage alerts from integrated ticketing systems like BMC Remedy ServiceNow Mandaotry etc Ensure accurate categorization and prioritization of alerts in accordance with SLAs Collaboration and Documentation Communicate effectively with onsite IT teams vendors and other support teams globally Document procedures troubleshooting steps and maintain knowledge bases Requirements Required Skills and Experience Monitoring Tools Strong experience with SolarWinds Mandatory SDWAN and other monitoring tools like PRTG Dynatrace Network Devices Basic understanding of Cisco switches routers VLANs and network configurations Diagnostics Knowledge of SNMP ICMP commandline tools ping traceroute SSH and STP BGP diagnostics Troubleshooting Ability to diagnose and troubleshoot common issues like interface errors link flapping latency issues high disk utilization and hardware failures Incident Management Experience handling P1 P2 incidents managing bridge calls and coordinating with vendors as per ITIL standards You will be redirected to the company website to apply for this position