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IT Technical support

IT Technical support

CONNECTING 2 WORKUAE
منذ أكثر من 30 يومًا
الوصف الوظيفي

Responsibilities :

  • Installing and configuring client computer systems.
  • Responding to client, IT support requests.
  • Meeting with clients to diagnose software, networking, or hardware issues.
  • Providing technical support on-site or via remote-access systems.
  • Offering solutions that meet the needs of the client.
  • Repairing hardware malfunctions, software issues, and networking problems.
  • Maintaining good client relations.
  • Tracking and managing work records.
  • Compiling job reports.
  • Updating Help Desk System
  • Preparing BOQ & reports after site visit.
  • Checking for other opportunities when onsite.
  • Decide whether the support service, software or hardware needs adapting to meet the client’s needs.
  • Ask questions to understand customer requirements and close the tickets.
  • Presenting your findings to admin department.
  • Ensure High level of Client satisfaction.
  • Increase Company reputation with quality ontime support & services.
  • Entering, updating & maintaining support details into helpdesk system.

Skills Required :

  • Min 3 years Strong expertise in configuring, installing and troubleshooting – Desktops.
  • Min 2 years Strong expertise in configuring, installing and troubleshooting – Windows Servers.
  • Min 3 years Strong expertise in configuring, installing and troubleshooting – network.
  • Min 2 years Hands on Experience & Good Knowledge on installing and maintaining MS Active Directory, DNS, DHCP and TCP / IP.
  • Min 2 years Hands on Experience & Good Knowledge on Configuring & Maintain basic Routers & Switches.
  • Min 2 years Strong expertise in configuring, installing and troubleshooting – Backup systems & NAS devices.
  • Min 2 years Hands on Experience & Good Knowledge on cabling & network devices.
  • The capacity to work well on your own or in a team.
  • Ability to manage your time and plan your day effectively.
  • Excellent phone & email communication skills.

    • Requirements :

  • Minimum 3+ Years of overall IT Technical Support experience, in similar role.
  • Good Knowledge of IT Technologies & products.
  • Good Command over English Language is a must.
  • Demonstrated track record of performance and commitment.
  • A sales-focused attitude with a willingness to serve clients effectively.
  • Good knowledge of relevant computer programs and telephone systems.
  • Excellent knowledge of English.
  • Excellent communication and interpersonal skills.
  • Cool-tempered and able to handle rejection.
  • Good organizational skills.
  • Ability to hit deadlines and work under pressure.
  • Competence in Microsoft Office products.
  • CRM & Help Desk Knowledge.
  • Excellent professional image.
  • Should be presentable.

    • Optional :

  • Arabic language is added advantage.
  • Certified in MCSE, Cisco / A+, Storage and ITIL are added advantage.

    • Job Type : Full-time Salary : AED3,000.00 to AED4,000.00 / month

    Experience :

  • IT Support : 3 years (Required)
  • Desktop Support : 3 years (Required)
    • إنشاء تنبيه وظيفي لهذا البحث

    It Support • UAE