Responsibilities :
- Installing and configuring client computer systems.
- Responding to client, IT support requests.
- Meeting with clients to diagnose software, networking, or hardware issues.
- Providing technical support on-site or via remote-access systems.
- Offering solutions that meet the needs of the client.
- Repairing hardware malfunctions, software issues, and networking problems.
- Maintaining good client relations.
- Tracking and managing work records.
- Compiling job reports.
- Updating Help Desk System
- Preparing BOQ & reports after site visit.
- Checking for other opportunities when onsite.
- Decide whether the support service, software or hardware needs adapting to meet the client’s needs.
- Ask questions to understand customer requirements and close the tickets.
- Presenting your findings to admin department.
- Ensure High level of Client satisfaction.
- Increase Company reputation with quality ontime support & services.
- Entering, updating & maintaining support details into helpdesk system.
Skills Required :
Min 3 years Strong expertise in configuring, installing and troubleshooting – Desktops.Min 2 years Strong expertise in configuring, installing and troubleshooting – Windows Servers.Min 3 years Strong expertise in configuring, installing and troubleshooting – network.Min 2 years Hands on Experience & Good Knowledge on installing and maintaining MS Active Directory, DNS, DHCP and TCP / IP.Min 2 years Hands on Experience & Good Knowledge on Configuring & Maintain basic Routers & Switches.Min 2 years Strong expertise in configuring, installing and troubleshooting – Backup systems & NAS devices.Min 2 years Hands on Experience & Good Knowledge on cabling & network devices.The capacity to work well on your own or in a team.Ability to manage your time and plan your day effectively.Excellent phone & email communication skills.Requirements :
Minimum 3+ Years of overall IT Technical Support experience, in similar role.Good Knowledge of IT Technologies & products.Good Command over English Language is a must.Demonstrated track record of performance and commitment.A sales-focused attitude with a willingness to serve clients effectively.Good knowledge of relevant computer programs and telephone systems.Excellent knowledge of English.Excellent communication and interpersonal skills.Cool-tempered and able to handle rejection.Good organizational skills.Ability to hit deadlines and work under pressure.Competence in Microsoft Office products.CRM & Help Desk Knowledge.Excellent professional image.Should be presentable.Optional :
Arabic language is added advantage.Certified in MCSE, Cisco / A+, Storage and ITIL are added advantage.Job Type : Full-time Salary : AED3,000.00 to AED4,000.00 / month
Experience :
IT Support : 3 years (Required)Desktop Support : 3 years (Required)