JOB DESCRIPTION
Our Purpose
Title and Summary
Manager, Product Management, Business IntelligenceJob Title : Manager, Product Management, Business Intelligence
Location : Dubai, UAE
Position Overview
Mastercard is seeking an experienced professional to join the EEMEA Business Product Management team to manage the Learning & Innovation solutions provided to Mastercard Customers under the Business Intelligence product suite.
The role focuses on enabling Customers’ growth by driving the GTM of education and innovation solutions allowing them successfully compete in a rapidly evolving financial services industry.
You will work closely with internal stakeholders, external partners, and subject matter experts to support the growth of the Business Intelligence product suite in the EEMEA region aligned with Mastercard’s business goals and core values.
Role
o Ensures a clear understanding of the regional needs
o Identifies opportunities to launch new initiatives
o Liaise with key stakeholders to socialized new product launches
o Ensure regional product readiness ( Legal / regulatory approvals, operational readiness, One Trust, etc.)
o Drives new product launched
o Minimize opt-outs (% opt-outs per engine)
o Drive customer win back (#win back, etc.)
o Increase engagement ( # users, #access per users, Activation per customer tier etc.)
o Drive upsell pipeline working with Services BD (#closed upsell / total requests received)
o Increase internal awareness (#internal users / market assessment used by country managers / card comparison used by consumer products team / fintech used by digital team)
o Execute the regional 1 : many communication ( webinars, newsletter) leveraging agencies (under the global agreement or selecting a local one), collaborating with global team (operating under the global framework)
o Monitor performance results (provide KPIs to top management and global team) and measure activities effectiveness
o Provide inputs on topics to be prioritized (which fintechs, which cards, which markets, which industry insights topics, which trainings)
o Activate regional internal channels to feed new contents (like marketing researches, become an editor, regional practices thought leadership)
o Execute needed localization (like translations when applicable)
o Collect regional internal and external feedback to enhance contents and features
Support identification of ideas for new products to be developed
All About You
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Product Manager • Dubai, United Arab Emirates