Guest Service Agent

The Guest Service Agent is responsible for providing exceptional customer service to guests ensuring a comfortable and enjoyable stay They act as the first point of contact for guests handling checkins checkouts inquiries and resolving guest issues promptly and professionally Minimum 4 years experience in a similar position preferably at International Hotel Chains Attractive remuneration based on experience and salary is comparable to 5 hotels Must be in UAE Location Abu Dhabi For Al Nakheel Hotel Apartments Key Responsibilities Welcome guests upon arrival and assist with checkin and checkout procedures Provide information about hotel amenities services local attractions and transportation Respond promptly to guest inquiries requests and complaints ensuring guest satisfaction Maintain a professional and friendly demeanor at all times Handle reservations cancellations and modifications as required Process payments accurately and handle cash and credit card transactions Maintain accurate records of guest information and preferences Coordinate with housekeeping maintenance and other departments to ensure guest needs are met Uphold hotel policies safety and security standards Assist with administrative tasks such as phone handling email correspondence and documentation