Customer Service Representative

Customer Service Representative Job Location Dubai UAE Key Responsibilities Manage and assign customer inquiries to the appropriate technical teams Ensure prompt professional handling of customer issues Support a customerfocused environment within the Life Department Resolve issues within defined timeframes escalate when needed Maintain daily logs billing records and policy administration files Provide administrative support to the department head Prepare and submit reports assist with adhoc projects Track KPIs and support service improvement initiatives Maintain accurate records and update complaint logs Deliver policy information and basic assistance to customers Work collaboratively with internal departments on resolutions Perform general office tasks and respond to requests from management Required Qualifications Skills Education Bachelor s degree in Administration Marketing Public Relations or similar Experience Minimum 2 years in a customer service role ideally in insurance or financial services Communication Excellent written and verbal communication skills ProblemSolving Able to make informed decisions and resolve concerns efficiently Technical Familiarity with customer service software and digital tools Multitasking Capable of managing multiple requests simultaneously Teamwork Comfortable working across teams to meet service goals Attention to Detail Strong organizational skills with a focus on accuracy Customer Focus Empathetic proactive and responsive approach to service