Head Of Operations

About Ventura Stays Ventura Stays is a premier luxury holiday home management company in Dubai offering exceptional shortterm rental experiences for travelers while maximizing returns for property owners We provide fullscale property management solutions ensuring compliance operational excellence and 5star guest experiences As we continue to expand we are looking for a strategic resultsdriven and highly organized Head of Operations to oversee our entire holiday home portfolio and streamline our operations Your Role As Head of Operations you will play a critical role in ensuring seamless property management compliance with Dubai s holiday home regulations and delivering a toptier guest experience You will be responsible for optimizing processes managing teams and driving operational efficiency to support the company s growth Key Responsibilities Operational Strategy Leadership Develop and implement efficient operational processes to enhance performance across all properties Oversee the endtoend management of luxury holiday homes ensuring flawless execution of guest stays and owner relations Lead and optimize property onboarding maintenance guest services and revenue management strategies Establish key performance metrics KPIs and drive continuous improvement in occupancy rates profitability and guest satisfaction Collaborate with the CEO to scale operations introduce new technology and drive automation for property management Property Management Compliance Ensure full compliance with Dubai s Department of Economy and Tourism DET holiday home regulations including licensing safety standards and legal requirements Oversee property inspections furniture setup and maintenance schedules to maintain luxury standards Implement and enforce quality control measures across all properties to guarantee a 5star guest experience Manage relationships with real estate agents landlords and local authorities to facilitate smooth operations Guest Experience Service Excellence Ensure exceptional guest satisfaction by implementing worldclass hospitality and customer service protocols Oversee guest relations concierge services and conflict resolution for an enhanced luxury experience Develop and refine customer feedback mechanisms to improve services and maintain top ratings on platforms like Airbnb and Booking com Team Management Vendor Coordination Lead and manage cleaning maintenance concierge and operations teams ensuring efficient service delivery Develop and oversee training programs to ensure all team members uphold Ventura Stays luxury standards Establish and maintain relationships with external service providers contractors and technology partners Revenue Performance Optimization Work closely with the revenue management team to optimize pricing occupancy rates and booking conversions Identify costsaving opportunities while maintaining high service quality Monitor financial performance and streamline operational costs without compromising guest experience What We re Looking For Experience Minimum 5 years in operations management preferably in holiday home management hospitality or luxury real estate Industry Knowledge Strong understanding of Dubai s holiday home regulations DET licensing requirements and shortterm rental market trends Leadership Team Management Proven ability to lead and scale operations teams manage vendors and oversee complex logistics CustomerFocused Mindset Passionate about delivering exceptional guest experiences with a hospitalityfirst approach TechSavvy Proficiency in property management systems PMS CRM tools Airbnb Booking com platforms and automation technologies ProblemSolving Strategic Thinking Ability to analyze challenges develop solutions and execute efficiently Financial Acumen Experience in budgeting cost optimization and revenue management strategies Exceptional Communication Skills Strong written and verbal communication in English Arabic is a plus Adaptability Resilience Ability to thrive in a fastpaced highgrowth environment with a proactive mindset Why Join Ventura Stays Be a part of Dubai s thriving luxury holiday home industry Competitive salary performancebased incentives Opportunity to shape and scale a growing company Work with a dynamic team and innovative techdriven solutions Exposure to highnetworth clients and real estate investors