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Binance Accelerator Programme - Technical Support Engineer (AI / ML)
BinanceAbu Dhabi, United Arab Emirates20 منذ أيام
الوصف الوظيفيUndergraduates inputer Science or related field (preferably with relevant internship experience) can be considered Must have strong capabilities to identify, analyze and resolve problems logically and systematically Unix / Linux with shell scripting, etc Databases experience (Oracle, MySQL) Understanding of software development methodologies and coding standards Experience with software application debugging and troubleshooting Familiar with technical support process and escalation management Passionate with technical support to solveplicated customer issues Ability to present or speak fluently to engineers, product manager and customers Ability to start this program in January / February 2025 for 6 months
Responsibilities
- Provide technical support and manage urgent escalations in high-traffic production environments, ensuring smooth operations.
- Collaborate closely with stakeholders, including customers, product managers, developers, and the management team, to resolve issues effectively.
- Analyze service ticket data to identify root causes, draft Root Cause Analysis (RCA) reports, and rmend system-level improvements.
- Work with global product and development teams to participate in iteration, release, and roadmap planning.
- Manage multiple incidents and deadlines in a fast-paced, dynamic environment with high flexibility and prioritization skills.
- Continuously improve service quality and efficiency through process optimization, coaching, and documentation.
- Support and optimize customer and business processes, integrating AI and Machine Learning solutions where applicable.
Requirements :
Job ID b75IjLPM4nfJ
إنشاء تنبيه وظيفي لهذا البحث
Technical Engineer • Abu Dhabi, United Arab Emirates