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Binance Accelerator Programme - Technical Support Engineer (AI / ML)

Binance Accelerator Programme - Technical Support Engineer (AI / ML)

BinanceAbu Dhabi, United Arab Emirates
20 منذ أيام
الوصف الوظيفي

Responsibilities

  • Provide technical support and manage urgent escalations in high-traffic production environments, ensuring smooth operations.
  • Collaborate closely with stakeholders, including customers, product managers, developers, and the management team, to resolve issues effectively.
  • Analyze service ticket data to identify root causes, draft Root Cause Analysis (RCA) reports, and rmend system-level improvements.
  • Work with global product and development teams to participate in iteration, release, and roadmap planning.
  • Manage multiple incidents and deadlines in a fast-paced, dynamic environment with high flexibility and prioritization skills.
  • Continuously improve service quality and efficiency through process optimization, coaching, and documentation.
  • Support and optimize customer and business processes, integrating AI and Machine Learning solutions where applicable.

Requirements :

  • Undergraduates inputer Science or related field (preferably with relevant internship experience) can be considered
  • Must have strong capabilities to identify, analyze and resolve problems logically and systematically
  • Unix / Linux with shell scripting, etc
  • Databases experience (Oracle, MySQL)
  • Understanding of software development methodologies and coding standards
  • Experience with software application debugging and troubleshooting
  • Familiar with technical support process and escalation management
  • Passionate with technical support to solveplicated customer issues
  • Ability to present or speak fluently to engineers, product manager and customers
  • Ability to start this program in January / February 2025 for 6 months
  • Job ID b75IjLPM4nfJ

    إنشاء تنبيه وظيفي لهذا البحث

    Technical Engineer • Abu Dhabi, United Arab Emirates