Call Center Agent

Call Center Agent Job Location UAE Key Roles and Responsibilities To anticipate guest needs and address their inquiries in a helpful and attentive Anantara manner To possess complete knowledge of the hotel product including room types rates features food and beverage outlets spa health club and other Anantara properties To take personal responsibility for ensuring exceptional service and attitude meeting the highest standards of Anantara at all times To personally handle and resolve all issues related to guest satisfaction in a timely manner To be proactive and innovative suggesting alternatives that meet guest needs and enhance their Anantara experience To develop a close and harmonious working relationship with all hotel departments To attend hotel events daily shift briefings and training sessions to improve professional skills Essential Qualifications A strong focus on customer service Prior experience in hotel front office operations is preferred Excellent communication skills fluency in English is required Ability to work varied shifts weekends and public holidays Computer skills in Microsoft Office experience with current Property Management Systems PMS is preferred