Door Manager

As the Door Manager you will be the first and last point of contact for our guests setting the tone for an exceptional dining experience Your role involves managing guest flow overseeing reservations coordinating with the host team and ensuring a warm professional and seamless welcome for every visitor Responsibilities Greet and welcome guests with a professional and engaging attitude Manage reservations and walkins efficiently ensuring minimal wait times Handle VIP and special guest requests with a personalized approach Resolve guest concerns promptly and professionally Lead and train the host hostess team to maintain high service standards Coordinate with the restaurant floor team to ensure smooth seating operations Communicate guest preferences and special occasions to service teams Maintain an organized and efficient entrance area Ensure accurate guest counts and table tracking using the reservation system Enforce restaurant policies regarding entry reservations and dress codes Monitor the entryway to ensure guest safety and manage crowd control Work with security personnel to address any disruptions Qualifications Bachelor s degree in Hospitality Management Business Administration or a related field or equivalent experience Previous experience in a similar role within a highend restaurant lounge or hospitality setting Strong interpersonal and communication skills Ability to remain composed under pressure and manage high guest volumes Experience with reservation systems e g OpenTable Resy SevenRooms is a plus Flexibility to work evenings weekends and holidays