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Department Manager

Brunello CucinelliAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates

25 منذ أيام

الوصف الوظيفي

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The Brunello Cucinelli story started in 1978 in Solomeo, a small historical town in Italy that has always been the beating heart of the company. We strive to follow the rhythms of the land we live in and to cherish its rich traditions, drawing inspiration from the natural and artistic beauties that surround us. The desire to put human beings at the center of everything guides every action and inspires an adventure that has lasted for over forty years now : today, we are a large community that knows no boundaries and the encounter with many different countries has given us the opportunity to make our dreams even bigger.

Since the very beginning, our goal has been to make high-quality creations to last and to be passed down to future generations. We were born from an intuition : to dye cashmere knitwear. We have developed, at the right pace, a personal vision of total looks, which is reflected in our ready-to-wear collections for Women, Men and Kids, as well as in our Lifestyle accessories line, all of which are proudly Made in Italy. We try to infuse every collection with the values, beauty and ideals that we breathe here in Solomeo and that we wish to spread around the world. The most authentic meaning of our identity and our continuous aesthetic research are built on manual skills and craftsmanship : lovingly cherished ancient knowledge and symbols of vital human creativity.

We are committed to passing on the legacy of our land to younger generations, and we work every day to build and support trust-based relationships with all our collaborators, aiming to promote the individual talent that is indispensable for balanced, respectful and lasting growth.

Protecting Beauty in all its forms, respecting human dignity and preserving the Universe are the ethical principles that guide us, helping us look to the future with faith and accept the challenges of today with enthusiasm, wishing to create something beautiful that stands the test of time.

The Department Manager plays a key role in supporting business operations at Brunello Cucinelli. This individual is a leader, mentor, and a key reference point for both the team and customers, ensuring a continuous and exceptional shopping experience aligned with the brand’s philosophy.

Key Responsibilities :

1) Customer Relationship Management :

Develop relationships with customers through active presence on the shop floor
Deliver a unique service and shopping experience in line with brand philosophy, corporate image, and CRM guidelines.
Guide sales operations to achieve assigned targets while maintaining high standards of customer service.
Ensure the selling ceremony aligns with company guidelines to provide a memorable experience for customers.

3) Event Management :

Support store management and HQ in organizing events and trunk shows to attract new customers and enhance loyalty

Provide insights and ideas for CRM actions to foster customer engagement.

Ensure compliance with visual merchandising guidelines to maintain high store standards.

5) Product Knowledge :

Stay updated on products and new collections

Train and update the team on product details and brand style.

Lead by example to inspire and motivate the team.

Conduct regular feedback sessions and coaching to ensure team development and continuous improvement.

Promote collaboration and respect among team members through effective communication and meetings.

7) Operational Support :

Assist the stock team, particularly during inventory processes.

Ensure adherence to retail operations procedures and HQ guidelines.

Candidate Profile :

Minimum of 3 years of experience in luxury retail, with proven management experience.

Strong business acumen and solid understanding of market trends and customer behaviours.

Demonstrated ability in people management and development.

Proficiency in English is mandatory; fluency in a second language is a plus.

Skills and Competencies :

Exceptional leadership and motivational skills.

Outstanding communication and interpersonal abilities.

High attention to detail and commitment to maintaining brand standards.

Ability to manage multiple priorities and adapt to changing business needs.

Strong problem-solving and decision-making skills.

Extensive experience in CRM with a proven ability to build and maintain a strong Customer database.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Industries

Retail Luxury Goods and Jewelry

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Manager • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates