Field Service Engineer - Dubai

Job Description

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence .

Role Overview

Installation, Service, and support of Rapiscan X-RAY screening systems in UAE / MEA region. This role will have primary responsibility for supporting all X-ray and Trace product lines of Rapiscan systems deployed across multiple projects.

Responsibilities

Working on Rapiscan’s Product Line :

• Installation, commissioning and service support of Rapiscan’s X-ray and Trace systems in UAE / MEA.
• Carry out service site surveys prior to installations and professional site reports.
• Fitting, system diagnosis, troubleshooting and fault finding on Detection systems & sub systems, carrying out the repair, maintenance and overhaul as necessary elements of Detection systems and escalation for rectification of system issues.
• Documentation : Completing technical documentation including service reports, engineering change requests & inputting service data to a simple functional database, Ensure timely completion of Field Modification Instructions and Planned Maintenance, corrective repair and Service inspections documentation
• Carries out all preventive and corrective maintenance works and attends all call-outs.
• Detailed failure analysis activities, including investigation / reporting / resolution
• Spare parts recommendations to management for different service levels or periodic service intervals
• Makes sure to submit service reports and non-conformance reports as required without delay
• Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.
• Take part in other departmental ad-hoc duties when required including special projects.
• Customer skills : Daily interface with operators, technicians and BHS managers on equipment status issues.
• Adhere to all Health & Safety requirements of the company and at customer’s site.
• Responsible for all technical decisions.
• Reach out to Engineering / PLM on technical matters when needed.
• Be the focal point in case of requests or disputes.
• Formulate and close a technical Incident Report.
• Raise Change Requests / Implement / Close as required.
• Responsible for distributing information to team members and request permission from stakeholders to complete planned work.
• provide recommendations to improve work and ensure availability of maintained equipment
• Attend technical meetings upon request.

Qualifications