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Support Services Manager
Mediclinic Al Ain HospitalAl Ain3 منذ أيام
الوصف الوظيفيOversee day-to-day operations of all support functions including housekeeping, catering, patient transport, reception, and maintenance support. Anticipate issues before they arise—ensuring proactive action and minimal disruption. Coordinate closely with third-party service providers to uphold world-class service levels and quality standards. Manage support services contracts, performance reviews, and SLAs to ensure seamless collaboration and accountability. Maintain robust quality, compliance, and audit readiness in alignment with hospital standards. Provide regular reports on performance metrics, budgets, and improvement areas. Ensure cost-effective service delivery through vigilant budget control and resource optimization without compromising quality. Lead, motivate, and develop the support services team to perform with excellence, empathy, and agility. 7+ years of experience ideally inhospitality or hotel operations, with at least 2 in a leadership role overseeing support services. Strong understanding of service excellence, guest experience, and quality assurance. Experience working with or managing outsourced vendors Background in healthcare is a plus—but a hospitality mindset is a must
MAIN PURPOSE OF JOB
Delivering service excellence, elevating patient experience, and driving service consistency across our hospital cluster.
KEY RESPONSIBILITY AREAS
Transforming the Experience :
- Lead the evolution of our support services into a seamless, hospitality-driven experience for patients, visitors, and staff.
- Work closely with the team to improve Net Promoter Score by embedding a customer-centric service culture across the cluster.
Operational Excellence & Oversight :
Vendor & Service Level Management :
Governance & Reporting :
Cost Management :
Team Leadership :
REQUIRED EDUCATION
Bachelors degree in Management
REQUIRED EXPERIENCE
REQUIRED JOB SKILLS AND KNOWLEDGE
إنشاء تنبيه وظيفي لهذا البحث
Service Manager • Al Ain