Executive - Building & Facilities Management Operations

As we gear up for the handover of our newest development, we are looking for a passionate CRM Executive to be the face of our customer experience and operations on-site.

Role Summary :

You’ll be the go-to person on-site for all things resident-related—from handovers to handling queries, managing move-ins, coordinating with facility teams, and ensuring a smooth experience for our homeowners and tenants. This role combines administrative precision with hands-on coordination to maintain a high standard of resident satisfaction and building operations.

Key Responsibilities :

• Handover Coordination :
• Assist in organizing and executing unit handovers to residents.
• Maintain updated handover schedules and appointment logs.
• Ensure proper documentation, snag resolution, and key collection.
• Resident Engagement & Support :
• Act as the primary point of contact for residents post-handover.
• Handle resident queries, complaints, and service requests efficiently.
• Maintain CRM logs, track ticket resolutions, and follow up on escalations.
• Facilities Management Liaison :
• Coordinate with internal FM teams and third-party vendors for timely maintenance and issue resolution.
• Monitor cleanliness, security, and upkeep of common areas.
• Assist in inspections and report any operational issues promptly.
• Administrative Tasks :
• Maintain updated resident records and move-in / move-out data.
• Generate daily / weekly reports on resident issues, resolutions, and FM performance.
• Manage notices, circulars, and communication updates to residents.

Requirements :

Why Join Us?

At Meraki, we believe in delivering quality beyond the home. Join a collaborative team where your role directly impacts community satisfaction and operational excellence. This is your chance to shape memorable move-ins and lasting impressions.