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Executive - Building & Facilities Management Operations

Executive - Building & Facilities Management Operations

Meraki GroupDubai, Dubai, AE
20 منذ أيام
نوع الوظيفة
  • Quick Apply
الوصف الوظيفي

As we gear up for the handover of our newest development, we are looking for a passionate CRM Executive to be the face of our customer experience and operations on-site.

Role Summary :

You’ll be the go-to person on-site for all things resident-related—from handovers to handling queries, managing move-ins, coordinating with facility teams, and ensuring a smooth experience for our homeowners and tenants. This role combines administrative precision with hands-on coordination to maintain a high standard of resident satisfaction and building operations.

Key Responsibilities :

  • Handover Coordination :
  • Assist in organizing and executing unit handovers to residents.
  • Maintain updated handover schedules and appointment logs.
  • Ensure proper documentation, snag resolution, and key collection.
  • Resident Engagement & Support :
  • Act as the primary point of contact for residents post-handover.
  • Handle resident queries, complaints, and service requests efficiently.
  • Maintain CRM logs, track ticket resolutions, and follow up on escalations.
  • Facilities Management Liaison :
  • Coordinate with internal FM teams and third-party vendors for timely maintenance and issue resolution.
  • Monitor cleanliness, security, and upkeep of common areas.
  • Assist in inspections and report any operational issues promptly.
  • Administrative Tasks :
  • Maintain updated resident records and move-in / move-out data.
  • Generate daily / weekly reports on resident issues, resolutions, and FM performance.
  • Manage notices, circulars, and communication updates to residents.

Requirements :

  • Bachelor's degree or equivalent experience in Customer Relations, Facilities, or Property Management.
  • 2–4 years of experience in real estate customer service, preferably during handover or FM operations.
  • Excellent communication (English, Arabic a plus), interpersonal, and problem-solving skills.
  • Proficient with MS Office, property CRM software, and ticketing systems.
  • Organized, proactive, and capable of handling multiple tasks in a fast-paced environment.
  • Why Join Us?

    At Meraki, we believe in delivering quality beyond the home. Join a collaborative team where your role directly impacts community satisfaction and operational excellence. This is your chance to shape memorable move-ins and lasting impressions.

    إنشاء تنبيه وظيفي لهذا البحث

    Operation Executive • Dubai, Dubai, AE