Service Manager – Middle East (Qatar)

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Do you have experience in managing day to day local operations in a fast paced environment within the Marine Life Saving arena? Do you thrive in a fast-paced environment focused on service and customer satisfation?

If so, you might be the Service Manager we are looking for to join our newly established team in Qatar.

About the Position

As the Service Manager, you will play a crucial role in maintaining our Best in Class status and ensuring smooth delivery of high quality operational performance whilst optimizing workflows and leading a team of Technicians. The Service Manager will be astute enough to know when there is a need for hands on support, having his coveralls close to hand, being willing and eager to support where necessary to achieve targets.

Based in Qatar , reporting to the Country Manager in Dubai, you will be paramount to the success of the Service Centre in Qatar .

Primary Tasks

• Oversee day-to-day local operations to ensure smooth functioning of the Regional Service
• Manage resources efficiently, meeting local requirements and aligning with global policies.
• Responsible for sufficient stock of new equipment and spare parts
• Coordinate with the Regional HQ in Dubai to ensure operational strategies are effectively implemented
• Building organisational capability to operate the Service Centre
• Propose new initiatives to provide additional services or products to our customers in collaboration with the Sales Department.
• Support the commercial result of the Service Centre.
• Ensure that technical and product knowledge is current
• Build and manage a network of sub-contractors to support the business
• Ensure full compliance with VIKING global policies, local regulations, and industry standards.
• Compliance with service procedures as mandates by VIKING Service Manuals
• Maintain accurate records, including operational data and compliance documentation.
• Implement and monitor company safety and quality protocols, ensuing compliance of the site with local & global QHSE requirements & policies
• Responsible for reporting any complaints or non conformities immediately, and to secure immediate corrective actions

Team Leadership

Experience & Qualifications

The Service Manager will maintain high levels of customer satidfaction by addressing client needs promptly and professionally and all times. Building and nurturing strong relationships with key customers within the maritime industry is key.

Additionally, you should have :

VIKING Offers

We offer an attractive position where you will have the opportunity to develop in cooperation with colleagues who value job satisfaction and a great work environment.

Our 3,700 dedicated colleagues are key to VIKINGs success, and with 87% employee satisfaction, VIKING remains a workplace where people thrive while making a real difference in global safety.

Your VIKING journey begins here

Please submit your letter of motivation and CV in English using the “send application” button located at this page. Applications will be handled confidentially and in adherence with all data protection regulations.

We do not save or respond to applications received by email, post, SoMe or by personal inquiry.

If the position interests you, please apply as soon as possible, as interviews will be conducted on a rolling basis

Should you have any questions about the position or the company, please contact HR Manager, Pamela Stewart PSTEW@viking-life.com. Please note that Pamela is located in Dubai therefore responses will be aligned with this timezone

Read more at The World Leader in Maritime Safety | Contact us toda and VIKING Life-Saving Equipment | Applying with us

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