1 Organization Unit Purpose The Outbound unit of the contact center is a revenue generating unit and makes outbound calls to the existing customers of the bank in order to cross sell a product products basis eligibility and need identified 2 Job Purpose To perform outbound calls to promote and sell bank s selective products and project a professional company image through phone interaction 3 Job Responsibilities Make 40 70 fresh outbound calls to generate new sales Generate possible customer s leads Describe products and services to customer to create interest in purchasing a selective product Respond to queries with regards to products being promoted Enter customer information into the CRM and update where necessary Involve DSF Direct Sales Force whenever needed Followup on initial contacts as required to close the sale Complete call logs and reports Other duties as assigned Focus on daytoday operations and ensure that targets for the day are being met Identify proactively opportunities to improve performance and create actionable plans that drive results Take customer calls and ensure that they are handled to satisfaction Ensure ENBD services OM is applied in the unit s daily activity 4 What Youll Need Bachelor s or any diploma Language proficiency English Arabic or English Hindi is a must Minimum 2 years experience in Sales banking sales preferred Knowledge of CRM systems Basic Negotiation and Problem solving skills A proactive and customercentric approach You will be redirected to the company website to apply for this position
Sales Associate • United Arab Emirates