Coordinator Customer Services

YOUR MISSION Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence both internal and external Process and coordinate all orders received via mail or otherwise following existing Company policies procedures and programs Checks incoming stocks of seasonal products against the respective orders on the system creates delivery forms and forwards details to the Warehouse Checks stock provisions of open orders and follows up pending blocked orders Keep order book uptodate reflecting customer cancellations Purchase drops etc Process customer shipment claims or return requests following existing Company policies procedures and programs Provide assistance and support to internal partners including Sales Marketing Finance Operations representatives relating to order processing Transfers seasonal orders to SAP sets customer discounts and determines Net order amounts Work towards both independent and team KPI s to improve business standards service levels and financial results Coordinate a crossfunctional collaboration with Sales Marketing Warehouse and Finance department towards common goals set by the organization Manager Adhoc projects and reports as required by the line manager Prepares Monthly OOH Cancellations Shortages Freight Inventory Valuation and Physical Inventory reports Prepares Daily Order Fulfilment report in sales order period Ensuring all packed shipments are invoiced in SAP accurately YOUR TALENT Education University Degree Experience Minimum 12 years of experience of sales and or customer service Capabilities A strong customer service focus Excellent communication skills and a proven ability to develop long lasting relationships with our key accounts Ability to contribute to a team environment where performance is measured Experience in working under pressure to meet deadlines and conflicting priorities Strong Microsoft Office skills are essential Team Player with high level of collaboration Excellent command of English language Experience in SAP preferred but not mandatory