Call Center Agent

The call center Agent will be the liaison between our company and its current and potential customers Key Duties and Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs clarify information research every issue and provide solutions and or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in an understandable way Frequently attend educational seminars to improve knowledge and performance level Meet personal team qualitative and quantitative targets Experience Educational Requirements High School Degree 12 Years experience in Hotel Previous experience in a customer support role Familiarity with systems and practices Strong phone and verbal communication skills along with active listening Track record of overachieving quota Customer focus and adaptability to different personality types Ability to multitask set priorities and manage time effectively You will be redirected to the company website to apply for this position