Cleaning Services Operations Manager

Job Description

We are seeking an experienced Operations Manager to oversee the daily and strategic operations of a cleaning services business. This role involves supervising a large field team, ensuring contract delivery, maintaining service quality, and managing client relationships.

Key Responsibilities :

Lead and manage supervisors, drivers, and cleaners across multiple locations

Implement and monitor cleaning schedules and service contracts

Handle client acquisition, retention, and complaint resolution

Coordinate manpower planning, recruitment, and training

Ensure health and safety standards are met on all job sites

Manage inventory, procurement, and logistics of cleaning supplies

Monitor operational costs and suggest efficiency improvements

Generate performance and compliance reports for management

Requirements :

5–7 years of experience in cleaning / facilities management (UAE / GCC preferred)

Strong leadership, organizational, and team coordination skills

Good knowledge of cleaning tools, materials, and service protocols

Fluent in English (Hindi / Nepali is a plus); strong reporting skills

Valid UAE driving license preferred but not mandatory

Strong client-facing and communication abilities