Duty Manager Front Office

WHAT YOU WILL NEED TO SUCCEED Genuine service personality with high EQ Minimum 4 years experience in Hospitality industry Minimum 2 years experience in a Supervisory role similar experience in a 5 star hospitality industry Minimum of a high school diploma is required College degree in Hotel Management or a related field is preferred Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures Coaching and training onthejob Providing constructive feedback on and offthejob Analyzing operations and assigning resources accordingly Conducting huddles during shifts to ensure seamless communication Prevent complaints and ensure adequate service recovery where needed Proactively communicate with fellow Ambassadors always with the guest s interests at heart You will be redirected to the company website to apply for this position