The Automotive Foreman is responsible for overseeing the daily operations of the workshop, ensuring efficient workflow, quality repairs, and timely service delivery. The role involves supervising a team of technicians, diagnosing complex vehicle issues, coordinating repairs, and maintaining high standards of customer.
Key Responsibilities :
Workshop Management & Supervision :
- Oversee and coordinate the workflow in the service center, ensuring efficient job allocation and timely completion.
- Supervise a team of technicians, mechanics, and apprentices, providing guidance and support.
- Ensure adherence to standard operating procedures (SOPs) and safety protocols.
- Conduct daily briefings to assign tasks, discuss challenges, and set productivity goals.
Technical Expertise & Quality Control :
Diagnose and troubleshoot complex vehicle issues across multiple brands.Provide technical assistance and mentorship to technicians.Inspect completed jobs for quality assurance and compliance with manufacturer standards.Keep up-to-date with the latest automotive technologies, diagnostic tools, and repair techniques.Customer Service & Communication :
Communicate with service advisors regarding job progress, delays, and repair recommendations.Assist in explaining technical issues to customers when required.Ensure customer satisfaction by delivering high-quality service and resolving complaints efficiently.Inventory & Resource Management :
Monitor parts availability and coordinate with the parts department for timely procurement.Ensure proper use and maintenance of workshop tools and equipment.Maintain accurate records of repairs, inspections on CRM software system.Training & Development :
Provide ongoing training and skill development to technicians.Conduct performance evaluations and recommend improvement plans for workshop staff.Qualifications & Skills :
Experience : Minimum of 5 years of experience in automotive repair and maintenance, with at least 2 years in a supervisory role.Strong technical knowledge of multiple vehicle brands, including diagnostics and repair procedures.Ability to lead, mentor, and motivate a team.Excellent problem-solving and decision-making skills.Strong organizational and time-management abilities.Proficiency in using diagnostic tools and service management software.Good communication skills and customer service orientation.Language Skills :
Preferably English / Arabic speakingOther Skills and Abilities :
Familiar on all kinds of service equipment and tools as to its usage'sHave a UAE driving licence