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Guest Service Attendant

Guest Service Attendant

AccorHotelAbu Dhabi, Abu Dhabi, United Arab Emirates
4 منذ أيام
الوصف الوظيفي

Job Description

Customer relations

  • Establish good working relationships with the guests and your colleagues.

Professional techniques / Production

  • Ensure that the guest service is excellent so that he / she will return to the hotel.
  • Update Guest history.
  • Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.
  • Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.
  • Follow up on the guest requests and ensure it is done or offer alternative solution.
  • Own the problem, solve it and follow up, involve your supervisor when it is necessary.
  • Ensure that the service offered and the provisions provided to the guests are up to company standard.
  • Ensure that the service provided to the guests will win their loyalty to return to the company.
  • Provide wake-up calls as requested by the guests.
  • Inform the guest of all the conditions related to their stay in the hotel.
  • Forward any messages received for the guest.
  • Forward all relevant information to the other departments in the hotel.
  • Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.
  • Perform miscellaneous job-related duties as assigned.

    • Commercial / Sales

  • Know the local environment of the hotel : city, culture, activities, exhibitions, shopping malls, and general information.

    • Management and administration

  • Ensure that the handing of a reservation for the hotel is done with complete professionalism.
  • Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled.
  • Attend all the departmental briefing and training programs concerned.
  • Prepare lists of arrivals, departures, residents and VIPs.
  • Apply Policy and Procedure for cash handling as per Hotel regulation.
  • Apply Guest Credit Policy as per Hotel regulation.

    • Qualifications

    University graduate / Hotel Management or related course.

    At least 3 years experience in the same capacity preferrably in 4

  • or 5
  • Hotels.

    • Additional Information

    Skills / Qualities

  • Opera know-how
  • Health in good condition
  • Fluent in English language and conversational Arabic
    • إنشاء تنبيه وظيفي لهذا البحث

    Guest Service Guest • Abu Dhabi, Abu Dhabi, United Arab Emirates