The Pharmacist Quality Officer is responsible for conducting field audits across pharmacy locations to ensure adherence to company SOPs, regulatory standards, and operational excellence. The role involves evaluating store conditions, staff compliance, merchandising, and customer service quality. The job holder is expected to identify non-compliance issues, recommend corrective actions, and follow up on timely resolution. Key accountabilities include driving consistency across locations, reporting quality metrics, and supporting continuous improvement initiatives in coordination with the operations and facility teams.
Key Responsibilities :
Operational Compliance
- Timely execution of location audits as per defined schedule
- Adherence to SOPs, regulatory requirements, and licensing standards
- Accuracy and completeness of audit reports
2. Store Quality & Standards
Evaluation and reporting on cleanliness, merchandising, signage, and display complianceIdentification and escalation of high-risk quality issuesConsistency in scoring methodology across visitsTimely closure of non-compliance observations in coordination with store and area teamsTracking and documentation of corrective and preventive actionsReduction in repeat observations across pharmacy visits4. Communication & Stakeholder Coordination
Effective collaboration with operations, facilities, and HR teamsClarity and frequency of reporting to managementContribution to monthly quality dashboards and reviews5.Training & Process Improvement
Support in reinforcing quality standards among pharmacy staffRecommendations for SOP or process enhancement based on field observationsQualification & Experience :
A bachelor’s or master’s degree in pharmacy from an accredited institution.Minimum 2–3 years of experience in retail pharmacy operations, quality assurance, or audit-related roles.Strong communication and interpersonal skills, attention to detail, proficiency in pharmacy management software, and a deep understanding of pharmaceutical regulations and medication safety.Familiarity with UAE healthcare regulations, licensing requirements, and retail pharmacy standards.Effective written and verbal communication skills for reporting findings and coordinating with cross-functional teamsProficient in Microsoft Excel, Word, and reporting tools; familiarity with audit checklists and dashboards.Strong attention to detail with the ability to identify compliance gaps and recommend practical improvements.Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Quality Assurance
Industries
Hospitals and Health Care
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