Customer Service Coordinator - UAE National

MAIN RESPONSIBILITIES

RESPONSIBILITIES

• Call centre for Hermes stores in UAE, Kuwait, Bahrain and Doha.
• Cater to 100% of client queries through emails, phone and / or What’s app (product information, product availability, order follow up, delivery, return procedure, claim,
• Being thorough on the information provided to the customers and redirect queries to the dedicated individuals if needed (store, management, After Sales)
• Ensure that all the requests are closed within the targeted time frame and with the highest quality of service.
• Follow up the returns, and once quality control is successful, proceed to the validation of the exchange or refund.

REQUIREMENTS

In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book.