Front Office Supervisor

Radisson Dubai DAMAC Hills is looking to strengthen our team with a passionate Front Office Supervisor We are proud of our room hotel 90 suites overlooking the Trump Golf Course within the DAMAC Hills Community in Dubai Land To create many a memorable moment for our guests we will have 4 F B outlets Fire Lake Grill restaurant Hessa St Kitchen serving authentic Asian favorites a la carte Hills Pool Deck and also Issei a trendy Nikkei fusion restaurant bar at our rooftop In addition to the above we also have 4 meeting event spaces and a busy inroom dining service Besides being part of a talented young team the chosen talent will benefit from being part of Radisson Hotel Group RHG one of the fastest growing international chains And one of its core beliefs is We Grow talent Talent Grows Us Our first class Front Office Team is the heart of the house where we exude patience empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation creating memorable moments for our guests As Front Office Supervisor you will join a team that is passionate about delivering exceptional service where we believe that anything is possible whilst having fun in all that we do Interested then why not say Yes I Can as we are looking for passionate people just like you Key Responsibilities of the Front Office Supervisor Supports the smooth running of the front office department where all aspects of the guest journey and experience are delivered to the highest level Works proactively to improve guest satisfaction and comfort delivering a positive and timely response to guest enquiries and problem resolution Delivers on plans and objectives where front office initiatives hotel targets are achieved Supervises the front office team fostering a culture of growth development and performance within the department Accountable for ensuring that costs and inventory are controlled that productivity and performance levels are attained Builds and maintains effective working relationships with all key stakeholders Takes ownership to deliver an effective planned guest engagement programme Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned delivered and documented for internal and external audit performing followup as required Requirements of the Front Office Supervisor Experience in front office Strong supervisory and managerial skills with a handson approach and leadbyexample work style Commitment to delivering exceptional guest service with a passion for the hospitality industry Ability to find creative solutions with proven problemsolving capabilities offering support where required Personal integrity with the ability to work in an environment that demands excellence time and energy Experience of working with IT systems on various platforms Strong communication skills