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Head Waiter / Waitress

Head Waiter / Waitress

SLSDubai, Dubai, United Arab Emirates
21 منذ أيام
الوصف الوظيفي

Job Description

  • Ensure the day to day operation is smooth in the restaurant
  • Assist the leadership team of the restaurant in achieving high guest satisfaction
  • Guide and lead the server in the restaurant
  • Perform the duties of supervisor on regular basis
  • Maximize sales potential and encourage up selling in order to maximize rates.
  • Ensure cash floats are secured at all times.
  • To work within budgeted costs
  • To minimize abuse of operating equipment
  • To ensure that requisitions for supplies are completed, delivered and accounted for.
  • To minimize the use of overtime
  • To ensure that there is enough operating equipment at all times.
  • To record all voids, and report any payment discrepancies to Restaurant Manager.
  • To follow Company procedures when handling cash, credit cards and cheques.
  • To see guests concerning all complaints and report all complaints to Manager.
  • To liaise with colleagues over guests requirements and needs.
  • To ensure handover at shift end and beginning.
  • To liaise with Head Chef on a regular basis.
  • To liaise with Reception on a regulars basis.
  • To gain customer feedback at all times.
  • To complete a full report of the day’s events in the Management Report Book.
  • Create and maintain a personal and respectful rapport with regular guests.
  • Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.
  • Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
  • Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.
  • Support all other revenue centers in the hotel such as Rooms and Events
  • To be results driven and totally accountable.
  • Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required / requested.
  • Undertake regular inspections to ensure that the company’s assets are well maintained and protected.
  • Ensure that the business is seen as a respected, important member of the community by local influencers.
  • Carry out any other duties as are within the scope, spirit and purpose of the job as requested.

Qualifications

  • Minimum 2 (two) years’ management experience in Restaurants and Bars.
  • One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
  • Enter and locate work related information using computers and / or point of sale systems
  • Possess a gracious, friendly, and fun demeanor
  • Ability to multitask, work in a fast paced environment and have a high level attention to detail
  • Strong verbal and written communication skills in English
  • Maintain positive and productive working relationships with other employees and departments
  • Ability to work independently and to partner with others to promote an environment of teamwork
  • إنشاء تنبيه وظيفي لهذا البحث

    Head • Dubai, Dubai, United Arab Emirates