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Officer - Application Fraud

ADIBUnited Arab Emirates

20 منذ أيام

الوصف الوظيفي

Role : Officer - Application Fraud

Location : Sharjah

Role Purpose :

This is a fraud risk management role, directly responsible for developing a center of excellence for Fraud Risk Management (FRM) by fostering the culture of FRM across ADIB Group.
To detect, control and minimize fraud incidents and fraud risks.
To perform efficient fraud risk control job tasks and ensure adherence to approved policies and procedure.
To provide prompt, efficient and accurate services to customers and cross-functional teams while maintaining agreed service levels.
To efficiently control fraud risks pertaining to the acquisition of all products and customers.

Key accountabilities of the role :

Detect application fraud by conducting application sampling on new acquisitions of all products.

Conduct Fraud verifications & preliminary Investigations of incidents as per approved processes to ensure timely detection and recovery of fraud incidents and losses.

Review impairment reports and identify potential application / documentary & syndicate frauds.

Strengthen fraud risk controls of the 1st and 2nd line of defense by highlighting findings based on the reviews & preliminary investigations.

Conduct sample checking and monitoring of contact point verification process conducted by internal staff & external vendors / agencies.

Preparation and analysis of Fraud Risk Management MIS for timely identification and corrective action on areas of risk as evident from periodic MIS.

Improved service delivery and satisfaction of customers and business partners by adherence to turnaround times on processes fraud control and other activities without compromising on risk.

Exercise Due diligence while handling transactions / queries / customer applications and instructions. Proactively identifying risk / fraudulent transactions and escalating the same as appropriate.

Work closely with the UAE fraud forum to understand the pulse of the market from a risk perspective and the emerging fraud risks.

Monitor real-time queues and identify high risk transactions within the business portfolio of eChannel’s.

Close monitoring of various degrees of Alerts for mobile banking, internet banking, ATM’s, Swift transfers, & other electronic financial banking transactions.

Risk and Control Governance :

Conduct mystery shopping and seeding activities to detect fraud incidences and identify weak processes & vendors.

Detect fraud incidents assess control standards by conducting sampling of records of various processes across functions, sourcing channels and products.

Operational & Fraud Risk Management Center of Expertise :

Provide guidance and support to ORM stakeholders with respect to fraud risk management programs and assessments carried out.

Acts as a Center of Excellence for education and advocacy of information on ADIB Group’s Fraud risk management practices and programs to foster sound FRM in ADIB Group leading to embedding a fraud risk mind-set in the business.

Other Tasks :

Carry out other tasks as and when required in consultation with the Head of Fraud Risk Management.

Specialist skills / technical knowledge, technical competencies required for this role :

Fraud investigation and analysis skills.

Fraud risk control awareness and competency.

Knowledge of retail banking products and channels.

Expertise and knowledge on market fraud trends.

Working knowledge of leading operational risk practices and regulatory requirements.

Demonstrated ability to collaborate with Senior Management-level professionals.

Strong problem solving, analytical (including qualitative analysis), research, and quantitative skills

Computer skills (e.g. Microsoft Office Suite)

Previous experience :

3 or more years of experience in verification, risk control and risk prevention function.

إنشاء تنبيه وظيفي لهذا البحث

Officer Application Fraud • United Arab Emirates