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Senior Product Manager - Cx & Martech

StylishopDubai, Dubai, United Arab Emirates

7 منذ أيام

الوصف الوظيفي

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Reports to : Head of Product

About STYLI

STYLI is an e-commerce brand founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps.

Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI has quickly become a leading player in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India.

Who are we looking for?

We’re seeking a Customer Experience, Martech & Merchandising Product Manager to lead the evolution of our digital shopping journey. This role combines platform thinking with a sharp focus on personalized experiences, search and discovery, content-driven merchandising, and data-driven marketing. You’ll work at the intersection of CX, data, and technology, collaborating with growth, CRM, engineering, product design, and fashion buying teams to build seamless, shoppable, and inspirational experiences that drive loyalty, retention, and revenue.

Key Responsibilities

CX, Search & Personalization Strategy

Define and evolve the end-to-end digital customer journey across web, app, and other digital touchpoints – focusing on search quality, discovery, personalization, and emotional engagement.
Lead product development around search algorithms, filters, sorting logic, and auto-suggestions to improve findability and relevance for users.
Drive product ranking strategies informed by customer behavior, seasonality, inventory status, trends, and promotions.

Visual Merchandising & Experience Optimization

Collaborate with design, buying, and content teams to craft visually engaging, high-converting product listing and detail pages.

Build tools and automation that empower internal teams to manage on-site merchandising, including product carousels, landing pages, and dynamic category displays.

Balance automation and human creativity to ensure fashion relevance, editorial storytelling, and commercial outcomes.

Own and optimize the MarTech stack, including CRM systems, Customer Data Platforms (CDPs), journey orchestration, loyalty tools, and campaign automation.

Define data flows and integrations required to support personalized, event-based marketing journeys across owned and paid channels.

Build modular, scalable solutions for user segmentation, targeting, and campaign experimentation.

Product Roadmap & Execution

Own the CX and MarTech roadmap, ensuring it supports Styli’s customer, brand, and growth goals.

Translate business objectives into detailed product specs and work with design and engineering teams to build and launch features.

Implement A / B tests and continuous experimentation frameworks to drive iterative product improvements.

Analytics, Insights & Metrics

Define and monitor KPIs such as search success rate, engagement, conversion, CLTV, NPS, and merchandising effectiveness.

Leverage customer behavior data to generate insights and optimize journey stages across channels.

Be the voice of the customer, representing user needs and expectations throughout the product lifecycle.

Qualifications & Skills

5–9 years of experience in product management, ideally in a fashion eCommerce or consumer digital platform, with 3+ years focused on CX, MarTech, or search / discovery.

Bachelor’s in Computer Science, Engineering, or a related field; MBA is a plus but not essential.

Familiarity with site search , ranking algorithms , merchandising platforms , and personalization engines.

Experience working with MarTech tools such as CDPs, CRM platforms, Mixpanel, Clevertap, Braze, Insider, MoEngage, or similar.

Strong analytical skills, user empathy, and a track record of launching and scaling CX-focused features.

A collaborative mindset and excellent communication, with the ability to rally teams around a shared vision.

Having development, data science, and / or product marketing skills will give you a cut above the rest

Bonus Points If You Have :

Experience with AI / ML-driven search or recommendations.

Worked on merchandising automation tools or dynamic product placements.

Exposure to loyalty, gamification, or referral mechanics in eCommerce

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Retail Apparel and Fashion

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Senior Product Manager • Dubai, Dubai, United Arab Emirates