Summary
Working in the Business Development and Engagement Team and with wider professional services colleagues across the University, the post holder will support in the acquisition and onboarding of our students and partners; ensuring that they receive a high quality and responsive customer service experience. The post holder will have a key role to play in the administrative processes of the team, supporting on the operational deliverables of the 4 key areas :
- Marketing
- Student Recruitment
- Admissions
- Business Development
The post holder will report directly to the Head of Business Development and Engagement and work closely with them to understand the annual cycle of activity and where and when to prioritise effort to ensure maximum impact of resources. Working in a dynamic environment, the post holder will have the opportunity to improve and develop administrative processes and collaborate with colleagues across Professional Services.
Main Duties
Working with Business Development and Engagement colleagues to provide administrative support in delivery of key activity across the recruitment cycle.Providing administrative support to external stakeholders, such as sponsors and recruitment agents.Working across teams to support scholarship administration and processing.Working with Student Programme Administration team to support with the admissions and scholarship processes.Responding to enquiries via enquiry management channels, telephone and face-to-face.Supporting the administration and delivery of key events, such as online and in-person open days, counsellor events, CPD events and brand exposure events.Providing meeting support, such as note-taking and action tracking to key service meetings and sharing with relevant stakeholders.Leading on the team’s financial administration, including raising Purchase Orders and invoicing via university finance system and support with budget tracking.Liaising with the Business Development Manager to support the tracking of relationships and administration of related documents, such as contracts and Memorandums of Understanding.As required supporting with data analysis related to student acquisition, conversion and revenue generation.Supporting sessional activity, such as Welcome and Graduations, as required. This may require some out of hours / weekend working.Undertake projects or special tasks which may be assigned from time to time. For example, this may include contributing to periodic reviews of administrative and customer service processes and procedures with the objective of making improvements and sharing best practice across other areas within the wider University.Manage all data and interactions in accordance with University policy and data requirements.General
Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.Actively manages equality, diversity and inclusion through monitoring and evaluation and actively challenging unacceptable behaviour.To contribute to own professional development and the development of the service by keeping your knowledge up to date with relevant training activities, attendance at team meetings, and other important knowledge building activities.Any other duties that might reasonably be required from time to time in line with the grading of the post.Required Knowledge, Skills, Qualifications, Experience
Educated to Degree level or equivalent relevant experience in a similar roleExperience of working in a higher education environment is desirableAn understanding of foundation, undergraduate and postgraduate education and the student lifecycleExcellent written and oral communication skillsExcellent understanding and applied use of Microsoft ExcelExperience in financial administrationExcellent interpersonal skills and a proven ability to work with a range of stakeholdersProactive, highly motivated and well organised, with the ability to work on own initiative and prioritise workloadsEffective team working skillsAble to communicate effectively with a range of internal and external stakeholdersA track record of delivering an excellent customer experienceDetail oriented and able to use analytical skills to spot and correct errors in dataExperience of handling large volumes of dataExcellent IT skills and an aptitude for learning new packages to support analysis, presentation and communication of informationWillingness to work flexibly, occasionally outside of normal working hoursActively promotes equality and diversity to internal stakeholdersKnowledge of Power-BI (desirable)Dimensions
This role will require you to exercise personal initiative within and beyond the department. You will not manage a team or budgets.
Internal and External relationships
Chief Operating OfficeDeputy Director of OperationsHead of Business Development and EngagementColleagues across Dubai campus – Professional Services and AcademicColleagues in UK campus – including Academic Services, Colleges and central PS teamsExternal partners – including regional government agencies, regulatory bodies, educational and health-related organisations.In return, you will receive a competitive package and play a key role in our ambitious University’s expansion as we enhance our international reputation and global footprint.
We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy . You can find out more about our work to create a fairer university for everyone .
