Executive Call Center

Key Responsibilities Handle inbound and outbound calls professionally and courteously Provide information regarding medical services appointments and hospital procedures Schedule reschedule and confirm patient appointments Address patient queries and resolve issues efficiently Maintain accurate records of interactions and appointments in the system Follow up with patients as needed to ensure satisfaction Collaborate with healthcare teams to facilitate smooth patient communication Qualifications Excellent communication and interpersonal skills Previous experience in a call center preferably in healthcare Knowledge of healthcare services and patient confidentiality standards Proficiency in MS Office and call center software Customer serviceoriented attitude