Senior Key Account Engineer

Country : United Arab Emirates

Location :

UTS Carrier, Palladium building, 2nd floor, Al Quoz, Dubai, UAE

Why Carrier?

Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented the modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies.

We offer an evolving range of industry-leading services and solutions aimed to create healthier homes, buildings, and shipping environments to reduce environmental impact. We recognize diversity and inclusion as the engine to growth and innovation, and continue to lead because we have an exceptional workforce that puts the client at the centre of everything.

We're currently seeking a Senior Key Account Engineer, responsible for establishing, maintaining and strengthening a long-term relationship with UAE market key accounts. The successful candidate will work on positioning Carrier as a world leader in climate and energy solutions and services and presenting the best Carrier capabilities to create value and become the trusted partner to our strategic customers and to become the client’s first choice.

Role Responsibilities :

• Implement the key account strategy and achieve the assigned KPIs.
• Pre-qualification and Certification Management : ensure all products and solutions registered and qualified in clients supplier registration systems and manage all required factory visits to complete certification of carrier, products and factories qualification.
• Data Governance support : maintain clients data offline and online and monitor quality of data sources and audit data accuracy. In addition to supporting management processes development and implementation.
• SAP System / Sales Force support : coordinate with the quality team and SAP team to ensure digital system readiness to maintain data online and coordinate with the team members to ensure data is updated, populated and CRM reports are generated
• Engineering support : support business development associates in coordination with consultant team to ensure technical compliance. In addition develop customized and packaged technical proposals to clients specific requirements.
• Cross-Collaboration : Collaborate with Business Development Associates, Consultant Coverage, Sales, Application, Product Marketing, and all functions to meet with clients and company expectations
• Strengthen the relationship with UTS Carrier key account to make Carrier solutions as the most preferable choice to the customer.
• Respond to clients’ enquiries on time and introduce the appropriate Carrier product and solutions which meet the client’s technical requirements and offer a tailor-made solution.
• Raise customers concerns and escalate whenever there is a need to change in process.

Qualification and Experience Requirements :

Skills Requirement :

What we offer

We offer excellent development opportunities, an attractive salary and exceptional benefits including the following :

International working environment

Competitive salary

Drive forward your career through professional development opportunities

Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

The values that guide us are respect, integrity, inclusion, innovation, and excellence.

We’re excited for you to join us and make a difference.