Account Director

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Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

We are seeking an experienced Account Director to lead the delivery of integrated facilities management across a portfolio of high-end, mixed-use properties, primarily commercial, with retail, residential, manufacturing and hotel components. This is a client-facing leadership role that requires a deep understanding of the full building lifecycle, including testing and commissioning, handover, DLP, snagging, and ongoing operations. You’ll manage a professional midsize operational team, drive best-in-class service delivery, and act as a strategic partner to the client with a focus on cost modelling, service optimisation, and stakeholder engagement.

Key Responsibilities :

• Lead day-to-day operations and service delivery across multiple sites, ensuring a high standard of performance from both in-house and outsourced teams.
• Oversee all aspects of building handover, snagging, and DLP management, ensuring documentation, warranties, and systems are transitioned smoothly from internal teams or developers.
• Champion testing and commissioning processes, ensuring assets are handed over in full working order and aligned to client expectations and operational requirements.
• Develop cost models and service plans tailored to mixed-use environments, balancing operational efficiency with service quality.
• Build and maintain strong relationships with key stakeholders, managing expectations and communicating effectively at all levels.
• Ensure all HSE, quality, and compliance standards are met or exceeded, fostering a culture of safety and accountability.
• Manage the FM budget across the account, reporting on P&L, forecasting, and cost control measures to both the client and internal stakeholders.
• Act as the escalation point for operational issues, emergency response, or contractual concerns ensuring timely and professional resolution.
• Lead, mentor, and develop your operational team, creating a high-performance culture grounded in ownership and a “can-do” mindset.
• Collaborate with internal departments including HR, finance, commercial, and procurement to align contract delivery with broader business goals.
• Support business growth by identifying service improvements, efficiencies, and potential opportunities within the client’s portfolio.
• Produce and present monthly operational reports to the Portfolio Director and the client, covering performance, people, and finance metrics.

About You

The ideal candidate will have :

Essential Qualifications & Experience :

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact [emailprotected] to speak to a member of our team.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Project Management

Facilities Services

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