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Retail Associate

Retail Associate

Qureos IncUnited Arab Emirates, AE
14 منذ أيام
نوع الوظيفة
  • Quick Apply
الوصف الوظيفي

Job Title : Retail Associate – Yarn over Textiles and Yarns Trading

Location : Abu Dhabi, UAE

Reports To : Store Manager

Job Type : Full-time

Job Summary :

The Retail Associate will be a key member of our team, responsible for providing exceptional customer service, assisting with daily store operations, and maintaining a welcoming environment for all crafters. This role is perfect for an enthusiastic individual with a passion for yarn and crafts (especially knitting and crochet) who enjoys helping others find inspiration and the perfect supplies for their projects.

Key Responsibilities :

  • Customer Service :

o Greet customers warmly and provide a friendly and positive shopping experience.

o Assist customers in locating products, answering questions about yarn types, weights, tools, and craft techniques.

o Offer personalized recommendations based on customer needs and project ideas.

o Handle customer inquiries, feedback, and minor issues professionally and escalate complex issues to the Store Manager.

o Demonstrate product features and offer basic craft advice (e.g., how to read a yarn label, basic stitch explanations).

  • Sales & Transactions :
  • o Accurately process sales transactions using the Point-of-Sale (POS) system.

    o Handle cash, credit card, and gift card payments with precision.

    o Explain store policies, promotions, and loyalty programs to customers.

    o Encourage add-on sales and promote featured products or classes.

  • Merchandising & Store Maintenance :
  • o Replenish shelves and displays, ensuring products are well-stocked,

    neatly arranged, and visually appealing.

    o Assist with receiving and unpacking new merchandise, checking for

    accuracy and damage.

    o Organize and maintain the backroom and storage areas.

    o Ensure the sales floor, restrooms, and common areas are clean, tidy, and

    inviting.

    o Assist with creating engaging product displays under the direction of the

    Store Manager.

  • Class & Event Support :
  • o Provide information to customers about upcoming knitting, crochet, and

    other craft classes and workshops.

    o Assist with class registrations and help direct customers to the class

    area.

    o Help prepare the classroom space before and after sessions, ensuring

    materials and tools are ready.

  • General Duties :
  • o Adhere to all store policies and procedures, including opening and closing

    routines.

    o Maintain product knowledge by staying informed about new arrivals,

    trends, and crafting techniques.

    o Collaborate effectively with the Store Manager and other team members.

    o Assist with inventory counts as needed.

    Full Requirements :

    Education & Experience :

  • High school diploma or equivalent.
  • Previous retail sales or customer service experience, preferably in a specialty
  • retail environment (e.g., crafts, hobby, boutique, bookstore).

  • Experience with a POS system.
  • Skills & Knowledge :

  • Passion for Yarn & Crafts : A strong interest in and familiarity with knitting,
  • crochet, and other common crafts (e.g., embroidery, macrame).

  • Basic Knitting & Crochet Skills : Ability to demonstrate basic stitches (e.g., knit,
  • purl, single crochet, double crochet) and understand basic pattern terminology.

    Intermediate skills are a significant advantage.

  • Customer Service Excellence : A friendly, positive, and patient demeanor with a
  • genuine desire to help customers.

  • Communication Skills : Clear and articulate verbal communication skills to
  • interact effectively with customers and colleagues.

  • Interpersonal Skills : Ability to build rapport with customers and work well
  • within a team.

  • Attention to Detail : Accuracy in handling transactions and merchandising
  • products.

  • Basic Math Skills : Competency in performing basic calculations for sales
  • transactions.

  • Reliability & Punctuality : Dependable and able to adhere to scheduled shifts.
  • Physical Stamina : Ability to stand for extended periods, bend, lift (up to 10 kg), and reach to stock shelves.
  • إنشاء تنبيه وظيفي لهذا البحث

    Associate Retail • United Arab Emirates, AE