Client Relationship Manager

Client Relationship Manager

Guy Carpenter

Description :

We are seeking a talented individual to join our team at Guy Carpenter. This role will be based in Dubai.

As a Client Relationship Manager, you will act as a liaison between clients, internal teams, and vendors, ensuring quality service delivery and fostering strong relationships. This role requires a seasoned professional who can manage projects independently, support teammates, and collaborate effectively with stakeholders across the organization in different locations.

We will count on you to :

• Serve as the first point of contact for day-to-daymunication with designated clients, managing individual projects topletion and following up on correspondence.
• Develop an understanding of client businesses through research and prepare peer benchmarking studies for client and team use.
• Manage day-to-day aspects of designated accounts, including contract development, information gathering from carriers and colleagues, and organizing meeting logistics.
• Participate in industry events and conferences to build a strong professional network and represent thepany.
• Lead meetings with clients and Marsh colleagues to deliver consulting advice.
• Address account concerns or issues in a timely manner, applying judgment on when to escalate matters to senior colleagues.
• Report on relationship satisfaction to ensure mutual understanding both internally and externally.
• Maintain fluency in thepany's and carriers' products, colleagues, and operations to enhance service delivery.
• Serve as the project or account manager for larger initiatives orplex accounts, implementing action plans and monitoring progress.
• Draft and supervise thepletion of essential project documents intended for clients.
• Conduct and refine data analyses to support proposal creation and client presentations, upholding business andpliance standards.
• Develop strong relationships with professional counterparts at client organizations.
• Collaborate with senior colleagues and product specialists to identify account needs and opportunities for tailored services and products.

What you need to have :

What makes you stand out?

Why join our team :

Guy Carpenter, a business of Marsh McLennan (NYSE : MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp, or follow on LinkedIn and X.

Marsh McLennan ismitted to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, skin color, or any other characteristic protected by applicable law.

Marsh McLennan ismitted to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person. Job ID R_304306