Manager Trade Services

Job Purpose To manage a larger section of the Trade Services operations covering varied products as per NBF Procedures and Regulatory guidelines ICC rules with the prime objective of meeting Service Quality within agreed service delivery standards Key Accountabilities First point of contact for customer and business in case of queries clarification with regard to activities handled by the Section Responsible for Document Checking verification authorisation of transactions customer counter party instructions relating to the Section within the prescribed threshold limits and meeting the agreed service level standards Responsible for collection of relevant charges application of preferential charges waivers etc for all the transactions handled Evaluate the risk of each transaction handled and responsible to raise Transaction Ticket for relevant approvals EOD review of all INAU IHLD entries daily review of suspense account maintenance of MIS for activities undertaken by Section Unit Education A minimum degree Bachelors in a business related field or equivalent Experience and Skills Education level Detailed knowledge on Trade processing and operations and relevant ICC rules Trade specific qualification recognised by the Internal Chamber of Commerce CDCS Preferred Work Experience A minimum of 10 years of banking experience in handling Global Trade Products and managing larger group of people teams in Trade Operations across trade centres Specialist Skills Competencies Required for the Role Excellent communication skills both written and verbal Attention to Detail and Quality Standards Interpersonal Skills Ability to manage a diverse team Problem Solving and Effective Decision Making Good computer skills Technical Competencies Customer Service Trade Services Advanced Transaction Processing and Control Trade Services Advanced Product Knowledge and Documentation Trade Services Advanced Data Management Trade Services Proficient Core and Regulatory Banking Systems Trade Services Proficient Process Reengineering Trade Services Proficient Policies and Procedures Trade Services Proficient Behavioural Competencies Change and Innovation Proficient Communication Proficient Evaluating and Solving Challenges Proficient Results Orientation Proficient Working and collaborating with others Proficient