Customer Service Representative

Customer Service Representative Job Location Dubai United Arab Emirates Respond promptly and professionally to customer inquiries via email chat social media and phone Manage order processing issues delivery concerns return exchange requests and paymentrelated queries Provide accurate valid and complete information using the right tools and resources Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Collaborate with warehouse logistics marketing and product teams to resolve customer concerns and improve processes Monitor and escalate customer feedback to relevant teams for continuous improvement Maintain customer records by updating account information accurately Follow communication procedures guidelines and policies Stay up to date with product knowledge promotional campaigns and platform updates Experience with marketplaces like Amazon Noon or Shopifybased platforms