Job Description
- Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
- Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
- Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
- Identify and assess customers’ needs to achieve satisfaction
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers. Respond promptly to customer inquiries.
- Recognize, document, and alert the team leader of trends in customer calls.
- Acknowledging and resolving customer complaints.
- Take the extra mile to engage customers. Respond promptly to customer inquiries.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
Requirements
Requirements
Experience (Yrs & Field) : Minimum 1-year experience in Call Centre Experience / Customer Care / Front DeskEducational Qualification : Graduate (preferred)
Professional Certifications : Certification in customer service
Skills & Abilities :
Excellent verbal and written communication skillsStrong team player.Listening Skills.Multi-tasking.Problem solverComputer proficiencyRequirements
Qualifications : Bachelor’s degree in Business, Marketing, or a related field (preferred but not mandatory). 1-3 years of experience in outdoor or B2B sales. Proficiency in selling GSM connections (Postpaid, Fiber, and Business On). Valid driver’s license and willingness to travel frequently Key Skills and Competencies : Proven track record in outdoor sales (B2B experience preferred). Excellent communication, negotiation, and presentation skills. Strong interpersonal and relationship-building abilities. Self-motivated, goal-oriented, and able to work independently. Ability to thrive in a fast-paced and competitive environment.