Customer Service Representative

Job Description

• Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
• Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
• Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
• Identify and assess customers’ needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers. Respond promptly to customer inquiries.
• Recognize, document, and alert the team leader of trends in customer calls.
• Acknowledging and resolving customer complaints.
• Take the extra mile to engage customers. Respond promptly to customer inquiries.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.

Requirements

Requirements

Educational Qualification : Graduate (preferred)

Professional Certifications : Certification in customer service

Skills & Abilities :

Requirements

Qualifications : Bachelor’s degree in Business, Marketing, or a related field (preferred but not mandatory). 1-3 years of experience in outdoor or B2B sales. Proficiency in selling GSM connections (Postpaid, Fiber, and Business On). Valid driver’s license and willingness to travel frequently Key Skills and Competencies : Proven track record in outdoor sales (B2B experience preferred). Excellent communication, negotiation, and presentation skills. Strong interpersonal and relationship-building abilities. Self-motivated, goal-oriented, and able to work independently. Ability to thrive in a fast-paced and competitive environment.