Talent.com
عرض العمل هذا غير متوفر في بلدك.
Customer Service Representative

Customer Service Representative

Sharaf DG LLCDubai, DU, ae
9 منذ أيام
الوصف الوظيفي

Job Description

  • Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
  • Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
  • Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
  • Identify and assess customers’ needs to achieve satisfaction
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers. Respond promptly to customer inquiries.
  • Recognize, document, and alert the team leader of trends in customer calls.
  • Acknowledging and resolving customer complaints.
  • Take the extra mile to engage customers. Respond promptly to customer inquiries.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Providing feedback on the efficiency of the customer service process.

Requirements

Requirements

  • Experience (Yrs & Field) : Minimum 1-year experience in Call Centre Experience / Customer Care / Front Desk
  • Educational Qualification : Graduate (preferred)

    Professional Certifications : Certification in customer service

    Skills & Abilities :

  • Excellent verbal and written communication skills
  • Strong team player.
  • Listening Skills.
  • Multi-tasking.
  • Problem solver
  • Computer proficiency
  • Requirements

    Qualifications : Bachelor’s degree in Business, Marketing, or a related field (preferred but not mandatory). 1-3 years of experience in outdoor or B2B sales. Proficiency in selling GSM connections (Postpaid, Fiber, and Business On). Valid driver’s license and willingness to travel frequently Key Skills and Competencies : Proven track record in outdoor sales (B2B experience preferred). Excellent communication, negotiation, and presentation skills. Strong interpersonal and relationship-building abilities. Self-motivated, goal-oriented, and able to work independently. Ability to thrive in a fast-paced and competitive environment.

    إنشاء تنبيه وظيفي لهذا البحث

    Customer Service Representative • Dubai, DU, ae