Food and Beverage Associate

Job Scope To understand and adhere to all company standards up to and including mission statements values and standard operating procedures related to your job description To display an open body posture helpful and cheerful attitude while communicating effectively with our guests and fellow Colleagues in order to support Farah Strategy and Values All colleagues will comply with company grooming standards and dress codes as set out by the company at all times To represent and promote Farah Experiences in a positive manner at all times in order to maintain a professional brand image to all concerned stakeholders To help collectively to achieve Department and Company objectives action plans and key performance indicators To enforce and adhere to all UAE laws Health Safety Environmental policies industry and company rules and regulations reporting any safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all Guests and Colleagues To engage each Guest as a unique individual and listen attentively to their requests To adhere to all emergency procedures ensuring Guest safety and participate in an emergency drills and evacuations as necessary To greet Guests as they arrive in accordance to standard operating procedures set out by the company To answer questions regarding the menu and making suggestions regarding food choices by menu location To upsell drinks before meals side orders that complement the main dishes and suggesting non alcoholic beverages or alcoholic beverages including wine To relay food orders to the kitchen and serve courses within sequence as specified by local standard operating procedure To conduct all restaurant opening and restaurant closing procedures according to Pre Set Standard Operating Procedures as defined by the company To utilize the correct serving techniques for all types of food and beverages offered on the menu in a specific location as set out by standard operating procedures When designated as a host to introduce the waiter waitress that will be attending to the guests To deal with guest complaints courteously efficiently and according to company policy and to apply guest recovery solutions To service tables in the restaurant area ensuring a clean and presentable environment for our guests To be fully aware and knowledgeable of all products sold in F B Outlets in order to promote suggest and upsell products to our guests according to standard operating procedures Good Housekeeping To ensure the condiment stands are kept fully stocked and replenished as required To clean regularly equipment machinery and dispensers in accordance with outlet checklists and standard operating procedures To sweep mop floors in the outlet as required in accordance with standard operating procedures To collect stock from the Warehouse and delivering to the outlet as required by team leader supervisor or manager To actively interact with guests and encourage them to view the restaurant menu enticing them with offers or promotions in line with company strategy To seat guests at the table and providing them with a menu and information about the style of service To manage the waiting list should the restaurant become full to capacity To maintain a safe and clean working environment by complying with company rules and HACCP procedures as set out in standard operating procedures Should attend and pass all legally food safety courses example Essential Food Safety Training EFST To manage lost found items adhering to company s lost found policy To uphold integrity by understanding and adhering to all proper wristbands handling cash handling and point of sales procedures in order to contribute to the success of the organization To be fully aware and knowledgeable of all products activities and service sold not only in F B outlets but overall in order to promote suggest and up sell these products to the Guests which will in turn increase revenue per cap and Guest satisfaction To operate cash register POS System in accordance with Standard Operating Procedures To keep the register area neat and stocked with necessary supplies as set out in the standard operating procedures To be responsible for the cash float throughout your shift and ensuring it balances correctly at the conclusion of the shift as set out in the standard operating procedures To be responsible for remitting the daily sales to cash control as set out in the standard operating procedures To adhere to company s overage shortage policy as set out in the standard operating procedures To use machinery equipment or dangerous substances in accordance with training and instruction received as defined as set out in standard operating procedures To assist in other areas of the outlet such as cleaningup shelf stocking or keeping items displayed in an orderly manner To participate fully in all training and continual assessment projects held by the food and beverage department To be considered for the role you will need to have Job Essentials High School Diploma Minimum 1 year food and beverage experience Customer service Attention to detail Good communication Teamwork Positive proactive attitude Cash Handling Upselling Suggestive Selling Broad food and beverage knowledge Desire to listen learn and follow up on instructions Job Desirables Bachelors Degree Higher Diploma Essential Food Safety Training 1 year experience as a waiter waitress in 4 Hotel Minimum 2 years food and beverage experience Banquet trained Bilingual preferably Arabic Interested in this opportunity Apply now You will be redirected to the company website to apply for this position