Senior Head of Operations Chief Operating Officer COO

Key Responsibilities Operational Leadership Lead daytoday operations across multiple healthcare facilities ensuring seamless service delivery and operational excellence Strategic Planning Execution Develop and implement operational strategies to support the company s longterm goals and expansion plans Financial Management Oversee budgeting cost control and financial performance to achieve operational profitability without compromising care quality Quality Assurance Compliance Ensure compliance with healthcare regulations accreditation standards e g JCI and internal policies to maintain high standards of care Performance Monitoring Establish KPIs and regularly review operational metrics to drive continuous improvement Workforce Management Collaborate with HR to recruit train and retain skilled personnel fostering a culture of accountability and excellence Patient Experience Champion initiatives to enhance patient satisfaction and service quality throughout the healthcare group Innovation Technology Promote adoption of new technologies and process improvements to increase efficiency and improve clinical outcomes Stakeholder Engagement Maintain strong relationships with healthcare providers government agencies partners and internal teams to support organizational objectives Qualifications Bachelor s degree in Healthcare Administration Business Administration or related field Master s degree preferred Minimum 10 years of senior leadership experience in healthcare operations preferably within a multisite or hospital network setting Proven track record in managing complex healthcare operations financial oversight and regulatory compliance Strong leadership communication and interpersonal skills Knowledge of healthcare accreditation standards such as JCI CBAHI or equivalent Familiarity with healthcare IT systems including Electronic Medical Records EMR