Account Manager (UAE)

POSITION DESCRIPTION

The Account Manager is responsible for increasing awareness about Amideast and its services, in particular integrating English learning and testing products, as well as meeting or exceeding assigned sales quotas, and providing outstanding customer service. The representative is expected to be able to knowledgeably communicate about educational- and testing-related products to the public, private, and academic sectors; gather market intelligence; and provide input to social media campaigns among other duties. The Account Manager is responsible for an integrated academic sales plan covering CMD targets.

The Account Manager role represents the key point of contact between Amideast / UAE (nationwide) and is directly responsible for the maximization of sales for Amideast’s Academic testing products. This position is key in the turnover of sales and reaching to the current and future clients.

The role will work directly with the Country Director to identify potential new clients, negotiating contracts, aiming to achieve monthly and annual targets, acting as a bridge between Amideast / UAE and its current market and future markets, gathering market and customer information to enable negotiations regarding variations in prices, delivery, and customer specifications.

RESPONSIBILITIES

• Understand and be able to articulate Amideast's current and future product and service offerings
• Produce an annual business plan with quantifiable goals, for internal and external distribution
• Develop and implement strategies to increase awareness of Amideast and its products and services, reaching out to audiences in the public, private, and academic sectors
• Develop and implement sales strategy for all testing products, with particular emphasis on the TOEFL assessment family including : , , ,
• Support sales for the TOEIC assessment family, including the TOEIC Listening and Reading test, the TOEIC Speaking and Writing tests and the TOEIC Bridge™
• Work closely with program staff to ensure the accuracy and appropriateness of marketing and sales efforts and to ensure needed follow-up
• Maintain a database of marketing contacts including cold calls to new prospects as a daily component of all sales strategies
• Maintain regular contact with existing clients to provide ongoing customer service and ensure client retention
• Provide recommendations to the Country Director regarding areas of new program development
• Represent Amideast as needed, at conferences and exhibitions
• Arrange meetings with potential customers
• Gather market intelligence
• Communicate all prospect and client activity to the Country Director and, as needed, to Amideast Headquarters
• Communicate product or service issues as related by prospective and existing clients to the Country Director
• Abide by all organizational pricing policies
• Submit a weekly sales summary to the Country Director and Amideast Headquarters, outlining the previous week's business accomplishments and comparing them to the annual sales plan, summarizing the current month's expected accomplishments, and identifying areas needing upper management direction
• Provide input to social media marketing campaigns

QUALIFICATIONS AND SKILLS

Required :

Preferred :

WORK ENVIRONMENT

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (on a temporary basis as needed) :

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.