L1 IT Support Engineer

Job Responsibilities End user support onsite or remote Excellent knowledge on MS Windows 7 8 8 1 10 11 operating system Installation troubleshooting or MS Office products Strong troubleshooting knowledge of Outlook O suites O Management Portal Hands on troubleshooting knowledge of LAN WAN issues Especially on HP Aruba switches Ability to install configure troubleshoot various types of printers Ability to configure email accounts on PC Mobile devices Handle Avaya PABX phones Ability to manage troubleshoot CCTV DVR Time Attendance Machine Handson working knowledge Azure Active Directory On premises On Cloud backup monitoring management Handson working Knowledge on active directory DNS DHCP record updates Knowledge on backup systems Knowledge of Video Conferencing Systems and Interactive Smart Screens Knowledge to handle Bio Metric System and Application Demonstrate proactive approach Identify and suggest possible improvements on procedures Excellent attitude towards user support possess strong communication skills Ability to work with senior management work with multiple sites Submit IT or any necessary reports Assets Inventory Reports as when needed Candidate must be willing to travel to different locations within Dubai Candidate with Retail Domain experience will be preferred Candidate needs to have 4 6 years of experience