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Hotel General Manager - New Opening Dubai (Ras Al-Khaimah)

Hotel General Manager - New Opening Dubai (Ras Al-Khaimah)

Page ExecutiveRas al-Khaimah
21 منذ أيام
الوصف الوظيفي

Job Description

Pre-Opening Responsibilities :

During the pre-opening phase, the General Manager will have a crucial role in planning and executing all necessary activities to prepare the hotel for a successful launch :

Coordinate the tasks and teams involved in the hotel's pre-opening, ensuring deadlines are met for the completion of the hotel's construction and renovation.

  • Work closely with the design, construction, and architecture teams to ensure that all facilities, services, and systems meet the expected quality standards.
  • Plan and coordinate the recruitment process to ensure the hiring of a highly skilled team before the opening.
  • Implement training and development programs to prepare staff for all operational, customer service, and cultural aspects of the hotel, aligned with the brand luxury standards.
  • Development of Operational Processes and Procedures :
  • Collaborate with the marketing team to create an effective communication strategy to generate expectations in target markets and promote the hotel before its opening.
  • Participate in organizing launch events and promotional activities to position the hotel in the market.
  • Oversee the implementation of technological and management systems (such as hotel management software, inventory control, and reservation systems) to ensure their successful integration before the opening.
  • Supervise the "soft opening" process, testing all services and systems of the hotel with a limited number of guests, to ensure all processes work correctly.

Post-Opening Responsibilities :

  • Oversee all daily operations of the hotel, including accommodations, dining, events, spa, recreational activities, and other luxury services.
  • Ensure an exceptional guest experience that is consistent with the hotel's luxury offering, from check-in to check-out.
  • Maintain quality standards and services in accordance with the Hotel Group protocols and the hotel brand.
  • Develop and manage the hotel's annual budget, ensuring cost control and maximizing profitability.
  • Manage the hotel's revenue by monitoring occupancy, room rates, and other revenues, implementing strategies to maximize Revenue per Available Room (RevPAR).
  • Work closely with the financial department to ensure financial objectives are met.
  • Select, hire, train, and motivate a high-quality team, ensuring all staff are aligned with the hotel's service standards and culture.
  • Foster a positive and collaborative work environment, promoting the professional development of the team.
  • Manage interdepartmental relationships, promoting effective communication between different areas of the hotel.
  • Collaborate with the marketing and sales teams to develop and implement commercial strategies that promote the hotel brand and attract high-end guests.
  • Oversee relationships with VIP clients, travel agents, tour operators, and strategic partners.
  • Analyze market trends and competition to adjust marketing strategies and position the hotel as a luxury reference in the region.
  • Implement and promote sustainable environmental practices within the hotel, aligned with the values of the group and the brand.
  • Ensure compliance with local and international regulations regarding sustainability, safety, and well-being.
  • Ensure guests have a memorable and unparalleled experience during their stay.
  • Resolve any guest complaints or requests promptly and efficiently, always aiming for complete customer satisfaction.
  • Foster customer loyalty through the implementation of exclusive programs and personalized services.
  • Be an agent of change, promoting innovation within the hotel, both in technology and services.
  • Continuously evaluate services and facilities, seeking areas for improvement to maintain the exceptional quality brand standards.
  • إنشاء تنبيه وظيفي لهذا البحث

    Hotel Manager • Ras al-Khaimah