Credit Controller - Collections Specialist

Job Description

Position Summary :

We are seeking a diligent and detail-oriented Credit Controller / Collections Specialist to manage and oversee the company’s receivables. The role involves ensuring timely payments from clients, minimizing bad debt exposure, and maintaining healthy cash flow. This position plays a critical part in the financial stability of the business and requires strong communication and negotiation skills.

Key Responsibilities :

Monitor customer accounts to identify overdue balances and initiate collection activities.

Contact clients via phone, email, and written correspondence to follow up on outstanding invoices.

Negotiate payment plans and resolve disputes in a professional and customer-focused manner.

Reconcile accounts and allocate incoming payments accurately in the accounting system.

Maintain accurate records of all communications and transactions related to collections.

Collaborate with the sales and customer service teams to address billing issues or disputes.

Assess the creditworthiness of new and existing customers and set appropriate credit limits.

Prepare and issue monthly statements and aging reports.

Escalate high-risk accounts or legal matters as needed.

Assist in month-end closing activities related to receivables and cash flow forecasting.

Requirements

Required Qualifications & Skills :

Proven experience in credit control, collections, or accounts receivable.

Strong understanding of accounting principles and financial regulations.

Excellent communication, negotiation, and interpersonal skills.

High level of accuracy and attention to detail.

Ability to manage multiple accounts and prioritize tasks effectively.

Proficiency in Microsoft Excel and accounting / ERP software (e.g., ZOHO Books, SAP, Oracle, QuickBooks, or NetSuite).

Preferred Qualifications :

Degree or diploma in Finance, Accounting, or a related field.

Familiarity with legal collection processes and credit risk assessment.

Arabic speaking is a plus

Benefits

What We Offer :

All benefits mandated as per the UAE Labor Law

Health and wellness benefits

Opportunities for growth and development

A supportive and collaborative work environment