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Director of Spa
SOFITELDubai, Dubai, United Arab Emirates2 منذ أيام
الوصف الوظيفيRecruit, train, motivate, and develop a high-performing Spa team Lead performance management, engagement, and ongoing professional development of all colleagues Foster a culture of accountability, collaboration, and continuous improvement Prepare and manage the spa's annual operating and capital budgets Oversee fiscal analysis, cost control, and productivity reporting Generate and present monthly productivity and performance reports Review and manage inventory, payroll, service charges, and vendor contracts Ensure guest satisfaction by maintaining exceptional service standards and prioritizing health and safety Oversee the development and implementation of innovative wellness programs Promote all spa and hotel packages and promotions to enhance guest value and revenue Lead the implementation of the spa marketing strategy and 12-month plan Identify and pursue new business, marketing, and promotional opportunities Build and maintain professional relationships with vendors and partners Represent the spa in internal and external meetings, including with group planners and key stakeholders Establish robust administrative systems and operational controls Ensure adherence to all health, safety, and environmental practices Perform other duties and responsibilities as assigned by senior leadership Bachelor’s Degree in Business Administration or related field is an asset Minimum of 5 years’ experience in a management role within a high-volume spa environment Background in the hospitality industry, preferably within a luxury property Strong business acumen with a proven ability to drive growth and operational success Passion for delivering exceptional guest experiences
Job Description
Strategic Leadership & Operations
- Oversee all day-to-day spa operations, ensuring efficiency, service excellence, and brand alignment
- Develop and execute strategic plans to drive growth and positioning of the spa
- Establish and enforce departmental and facility policies and procedures
- Ensure alignment with Standard Operating Procedures and company values
Team Development & Leadership
Financial Management
Guest Experience & Wellness Programming
Sales, Marketing & Business Development
Administrative & Compliance
Qualifications
إنشاء تنبيه وظيفي لهذا البحث
Director Of Spa • Dubai, Dubai, United Arab Emirates