Sales Agent

Job Purpose The DutyFree Sales Agent is responsible for providing exceptional customer service generating sales and maintaining a positive work environment within the DutyFree store Identify new customer leads and pitch prospective customers Maintaining good customer relations and pursuing new sales opportunities and maximize revenue by assisting customers in selecting products promoting and selling DutyFree items processing transactions managing inventory building relationships upselling and adhering to regulations Key Responsibilities Area of Contribution Key Activities Responsibilities Greeting and assisting customers in selecting products that meet their needs and preferences Promoting and selling a wide range of DutyFree products including fragrances cosmetics alcohol tobacco roastery confectionery supermarket items toiletries and souvenirs Processing transactions managing inventory and maintaining a clean and wellorganized sales area Building strong relationships with customers and providing personalized recommendations Upselling and crossselling products to enhance sales volumes Suggest additional products to increase sales Adhering to all applicable customs and DutyFree regulations Collaborate with other team members to ensure seamless operations Contributes to team effort by accomplishing related results as needed Develop and implement special sales activities to reduce stock Commitment to delivering a high level of customer service Works well in a fastpaced workplace and is good at multitasking Ensures that daily counts on fast moving items and other items as required are conducted consistently and that any discrepancies are reported immediately to the DutyFree Shift Leaders Assisting Duty Free Shift Leaders in their duties and other official duties as instructed Assisting physical inventory counts merchandising stocks receiving and stocks movement and other DutyFree works as instructed by shift leaders Working conditions can work flexible shift Customer Service Greet and welcome customers promptly and courteously Assist customers in selecting and purchasing products Provide product information and recommendations to customers Handle customer inquiries and resolve issues effectively and professionally Maintain a positive and welcoming environment for customers Reporting Reporting to Shift Leader Report any suspicious activities or incidents immediately to Duty Free Manager Other Product Knowledge Knowledge of DutyFree products and industry trends Sales Skills Proven ability to meet sales targets and upsell products Attention to Detail Ability to maintain accuracy in transactions and product handling Physical Ability Ability to stand and walk for extended periods of time Communication Working Relationships Internal Duty Free Team Reasons for Interaction Enhanced Communication Regular discussions foster open lines of communication ensuring everyone is on the same page regarding departmental goals initiatives and updates Team Cohesion Engaging with one another helps build stronger relationships promotes teamwork and creates a supportive work environment where everyone feels valued and trusted Performance Tracking Keeping each other informed about successes and areas for improvement can aid in tracking performance and setting achievable goals for our team Feedback Mechanism Regular interaction allows for timely feedback on processes customer service and team dynamics Constructive feedback can drive continuous improvement Training and Development Internal discussions can highlight areas where further training or development may be beneficial helping us ensure that our staff feels equipped to excel in their roles External Passengers Reasons for Interaction Customer Engagement Interacting with customers is essential for understanding their needs preferences and feedback This insight can lead to improved product offerings and enhanced customer satisfaction Brand Representation When we interact with customers we serve as representatives of our brand Positive external interactions can enhance our brand image and reputation in the market Feedback and Improvement External interactions provide an opportunity to gather feedback from customers allowing us to identify areas for improvement in our services and offerings Sales and Promotions Actively participating in industry events trade shows and promotional activities helps to boost sales and awareness of our DutyFree products driving traffic and revenue Qualifications Educational Qualifications BA BS University degree with a concentration in marketing promotions advertising sales preferred A high school degree or equivalent is required and Fluent in the English language and Knowledge of multiple languages preferred Professional Qualifications Customer service Meeting sales goals Closing skills Selfconfidence and Product knowledge Positive attitude and good communication skills and Able to get on with others and be a teamplayer EXPERIENCE Required Experience Two to Three years of Retail sales experience or in a similar customer service role Experience in a retail or DutyFree environment preferred Other Requirements Skill Personal Attributes and Responsibilities Hours of operation may include evenings weekends and holidays Must be able to lift and carry heavy items Must be able to work under pressure and meet deadlines Must maintain a professional appearance and demeanor at all times Flexibility to respond to a range of different work situations and Excellent grooming standards Ability to work flexible hours including weekends and holidays Commitment to providing exceptional customer service Excellent communication and interpersonal skills Ability to work independently and as part of a team Ability to handle multiple tasks simultaneously in a fastpaced environment Competencies Level of Proficiency Behavioural Competencies Maximize productivityKnowledge to improve performance Customer Service optimize their processes High High